Capital O El Senador — Hotel in Mexico City

So I got them from Airbnb but I never rated them negatively because they helped me a lot and I won't rate someone low if they are a kind person. It's just the way I am..||||I tipped everyone who helped me and one of them (I think it was Jessica) didn't want the tip.||||I just found out that Jessica (I think there's two) gave me a terrible review on Airbnb saying I'm demanding and have high expectations.||||WOW. I purposely didn't rate them because they helped me so much and this is how I'm treated.||||Was I new to Mexico? Yes||||Did I need help with getting food because there was nothing open (it was Christmas eve), yes. And in the end the food never came after 2 hours and the girl didn't seem to care. I had to walk to the corner taco and burger stand and the food there was horrific.||||Do I speak Spanish? No, so I needed help trying to get the bus reservation booked.||||Did they seem like they were willing to help? Yes.||||One of the girls (I think it was Jessica) screwed up the ETN bus reservation so I was trying to fix it for hours. I lost a whole day because of her mistake, but how could I say anything because she had been helping me.||||As for the room it was freezing cold. I stayed another night and that room was worse than the first room.||||In both rooms the sheets are freezing cold and very starched.||||There was no working phone.||||Their adjoining restaurant isn't a full restaurant. They have one item on the menu for the entire day and that's it. You can't order a salad or anything else.||||There's no good restaurants around the area. Even the pizza place down the street the pizza was gross.||||So if you are the type that needs any help from the hotel you are staying in, clearly this isn't a good fit.||||Hotels are supposed to help tourists. I get it's a small hotel, but so what. To complain about a customer who needed help (I was always very friendly to them)...

Our experience was disappointing from the beginning. The most alarming incident was when the room service staff left our hotel room door wide open! After spending a long day exploring the city, we returned to find our door completely ajar. Thankfully, it appeared that none of our belongings were disturbed, but the room must have been open for at least 3 or 4 hours, exposing everything we brought to anyone passing by. This was an incredibly unsettling experience, and it made us feel unsafe. The following day, we had to specifically request no room service, as we couldn't risk this happening again. This level of carelessness is simply unacceptable.

Another major issue was the language barrier. While I fully understand that Mexico is a Spanish-speaking country and there is no obligation to speak English, this is an international hotel where staff frequently interact with guests from all over the world. The fact that none of the staff spoke even basic English made communication extremely difficult and frustrating.

Additionally, the rooms lack air conditioning, which is ridiculous given the climate. We were extremely uncomfortable throughout our stay due to the heat, with no way to cool down. On top of that, the water pressure in the shower was barely a trickle, making it difficult to even take a proper shower.

Overall, this was a disappointing experience. The hotel needs to address these serious issues to provide a better and safer experience for its...

I stayed here in September 2025, the rooms don’t have AC but this time of year it was fine without though the windows don’t open much so it’s hard to get fresh air. It is very noisy; loud traffic passing by on the road outside, car repair shops in the area, and every morning from 7am some guy yelling “AGUAAAAA” at the top of his lungs for hours. The wifi did not work from the room unless I was in the bathroom or right beside the entry door. Otherwise I really liked the place, staff were friendly, housekeeping were very good - they made up my room every day (I stayed 6 nights) and they never disturbed me at all so they were in and out without me even noticing. The area doesn’t have much nearby but a few minutes walk and you can reach some convenience stores, atms, metro connection, and small street food stands. It was about 15 mins walk to Roma and 20 to El Centro. I like to walk, it’s all flat and easily walkable so I thought this location was ideal right in the middle of it all. I didn’t feel unsafe at all, definitely nowhere near as bad as some of these earlier...