Hotel Grand Prix — Hotel in Mexico City

One of my worst hotel experiences to date.||||1. We arrived to the airport and called the hotel to ask where to pick up the shuttle. The woman told me between gates 3 and 4. We went out to that area and waited for almost an hour. I called again and another person explained the hotel has a kiosk between gates 3 and 4 where you have to go to request the shuttle... hour wasted because of poor communication. (I am a native Spanish speaker so that was not the issue.)||||2. When we finally arrived to the hotel, we were given a room that was poorly cleaned or not cleaned at all. The floor was dirty and we pulled the blanket down, there was dried blood on the sheets. ||||3. We immediately went back down to the desk and complained. The lady didnt apologize, didnt offer to find us another room.. nothing of the sort. She said and I quote "the shuttle can take you back to the airport." Which is what we did. They got us back to the airport around 11pm at which time we had to find other accommodations.||||The place was dead so i know there were other rooms available. And even if there weren't, it baffles me that not even a weak apology was offered. To add insult to injury. They charged my card for the room. I called Expedia and the hotel and the hotel is denying the refund. So I have had to dispute the charge...

One of my worst hotel experiences to date.||||1. We arrived to the airport and called the hotel to ask where to pick up the shuttle. The woman told me between gates 3 and 4. We went out to that area and waited for almost an hour. I called again and another person explained the hotel has a kiosk between gates 3 and 4 where you have to go to request the shuttle... hour wasted because of poor communication. (I am a native Spanish speaker so that was not the issue.)||||2. When we finally arrived to the hotel, we were given a room that was poorly cleaned or not cleaned at all. The floor was dirty and we pulled the blanket down, there was dried blood on the sheets. ||||3. We immediately went back down to the desk and complained. The lady didnt apologize, didnt offer to find us another room.. nothing of the sort. She said and I quote "the shuttle can take you back to the airport." Which is what we did. They got us back to the airport around 11pm at which time we had to find other accommodations.||||The place was dead so i know there were other rooms available. And even if there weren't, it baffles me that not even a weak apology was offered. To add insult to injury. They charged my card for the room. I called Expedia and the hotel and the hotel is denying the refund. So I have had to dispute the charge...

This hotel is very close to the Airport which is why I chose to stay there. Upon arrival, it was easy to get checked in. One thing I didn’t like was the service from the people at the front desk. They didn’t seem to like what they do. I think the cleaning staff were more welcoming than the front desk.

Windows of the lobby that show the street view were very dirty. Which kind of take a lot away from making this hotel look a lot better.

The rooms were really nice, simple, modern and the cozy. The mattress had the perfect firmness and the hammock chair they have was also really comfortable. I actually fell asleep on it as soon as I got back from a ride around the city.

WiFi was easy to set up and also was able to connect to streaming services on their TV.

The bathroom was simple and functional as well as their AC.

Lastly the street noise is really loud, i would recommend people to get ear plugs to sleep if they are sensitive to noise. I was able to sleep through the noise of honking, rough accelerating and the Jake brakes of trucks.

Lobby personnel was helpful in instructing me how to close the curtains because they rolled down automatically and also rolled up automatically. It happened twice but after I closed them the second time the large window remained covered by...