Hotel & Spa Mansión Solís by HOTSSON — Hotel in Michoacán

I recently stayed at Hotel Mansion Solis for a special occasion and was initially impressed by its nice facilities and upscale ambiance. However, my experience was marred by the consistently rude behavior of the receptionist and manager. From the moment we arrived, the receptionist greeted us with a cold demeanor and made no effort to be welcoming. Throughout our stay, they continued to display rude behavior, making faces and failing to hide their disdain. Even during check-out, their lack of professionalism was evident, as they seemed inconvenienced by our presence and made no effort to be kind. Despite the hotel's high prices and luxurious amenities, the unprofessionalism of the staff members significantly detracted from our experience. It's disappointing to encounter such behavior in a hotel of this caliber. I hope that Hotel Mansion Solis takes steps to address these issues and provide proper training for their staff members on hospitality and professionalism. Until then, I can not recommend this hotel to others.

Dear Mr. Estrada,

Thank you for taking the time to respond to my feedback regarding our recent stay at Mansion Solis. However, I’m concerned that my experience seems to have been misunderstood.

During our stay, I felt that my family and I were treated with suspicion, as if we were being accused of wrongdoing. The issue with our room assignment, having to wait for an extra rollaway bed, and the service we received in the restaurant all contributed to a feeling of being unwelcome. We truly hoped for a more comfortable and enjoyable experience, but instead felt overlooked and dismissed.

I appreciate your commitment to addressing feedback, but I believe it would be helpful for you to understand the specific instances that led to our dissatisfaction. Clearer communication and more attentive service could significantly improve the experiences of future guests.

Thank you for your attention to this...

I was very excited! looking forward to take my family to a great experience at the Mansion Solis on our trip to Morelia Mich. Instead I experience a bitter sweet estayed. On our arrival everything seem to be great, until it didn't.

We checked in September 15th, the room was ready before our check in time which it was a plus.

It was a night before Mexican Independence Day, they were having a Mexican night celebration so the restaurant and bar weren't available for the hotel guests. It was available only with reservation for thatninght . I thought that was a liitle odd because when I made the reservation for my stay they didn't notify me. They didn't notify me that they were remodeling the pool as well.

Long story short, we showed up to the Mexican night celebration, to our surprise we were not in the guest list when we were told by the receptionist she had made the reservation for us.

After the girl at the door talked to the staff they tried to accommodate us at the terrace but, we had to share table with two other people. MY husband and I decided not to saty after all.

Instead we went to Macazaga Cava & Grill. Delicious food and great costumer service! We would never go back to Mansion Solis. I would give zero recommendation to this place. This place is over price and don't give priority to...

Fui por primera vez a conocer este hotel para ver si cambiaba del hotel en el que me estoy hospedando actualmente. En resumen no lo haré, ni volveré.||Mi plan era comer en el restaurante y después conocer el resto de la “mansión”. Debo decir que la atención del valet parking fue excelente, la comida fue buena y la atención de la señorita Iris aún mejor. También fue muy amable la otra señorita que estaba en la recepción del restaurante, que me mandó la factura por mi consumo inmediatamente.||El problema fue el resto del plan. Al ir a la recepción del hotel para preguntar si alguien me podría dar un tour por el hotel, una de las recepcionistas me dijo que a las personas que no se hospedan ahí solo les pueden enseñar la cúpula (literalmente el techo de la recepción), los 3 trajes del Buki y muy pocos de sus reconocimientos que están ahí mismo en la recepción.||Ese fue el fin de mi visita guiada, a dos pasos de la recepción. Ninguna de las dos recepcionistas me mencionó nada del bar ni el spa, ni me dieron información sobre las obras de arte que se exhiben en el restaurante, ni la historia del hotel ni la guitarra de la alberca, absolutamente nada que me haga considerar hospedarme ahí. Me dijeron que la alberca estaba en restauración por lo que ni siquiera se podía pasar a esa área.||Pregunté si me podrían enseñar una habitación y se rió y me dijo que eso no era posible. Ni siquiera en su computadora se le ocurrió mostrarme nada. Pregunté por el precio por noche y me contestó que a partir de 5,000 MXN, que en internet se ven más baratas pero que por el 19% adicional estatal y municipal sube el precio; no me dijo qué tipos de habitaciones ni los precios específicos de ninguna, ni cuántas habitaciones tiene el hotel ni qué servicios ofrece cada una… Pedí si me podría regalar un folleto con las tarifas, tampoco fue posible porque no tienen, solo me dio un papelito cutre para entrar a la página de internet.||Una actitud lamentable para un lugar que se anuncia como lo más exclusivo (de Michoacán). Ningún interés en tenerme como su huésped, y viceversa.||No recuerdo ningún otro hotel en el que me hayan tratado así al pedir informes. Quizás es falta de experiencia en recibir gente porque no había ni un alma ni ahí ni en el restaurante.||Así que sigo y seguiré sin conocer este hotel tan exclusivo que en él solo habitan...