Four Points by Sheraton Monterrey Airport — Hotel in Nuevo León

Nice hotel with newer looking rooms. |The rooms are vinyl plank flooring and spacious. The lights though seem poorly controlled and designed. |The bathrooms include the large pump bottles of good masculine deodorant smelling shampoo, bodywash, and conditioner. Water never gets hot.|Even with the AC off, the rooms are consistently 77F. |There is no minifridge||There is a pool, nobody uses it. It's hot and humid but it's indoors so that makes it unique.||The location is a bit inconvenient as travel often requires a roundabout path that includes a highway turnaround. During afternoon rush hour, your car trip will take longer than if you walked because of the turn arounds and congestion headed towards the city.||The front desk staff are probably the best around compared to any of the other hotels nearby. Multilingual and friendly.|Unlike most other hotels though, they do not help with any currency exchange. If they did small amounts of currency exchange, had a minibar, and had a better location across the street, this would easily be a 5...

Nice hotel with newer looking rooms. The rooms are vinyl plank flooring and spacious. The lights though seem poorly controlled and designed. The bathrooms include the large pump bottles of good masculine deodorant smelling shampoo, bodywash, and conditioner. Water never gets hot. Even with the AC off, the rooms are consistently 77F. There is no mini fridge.

There is a pool, nobody uses it. It's hot and humid but it's indoors so that makes it unique.

The location is a bit inconvenient as travel often requires a roundabout path that includes a highway turnaround. During afternoon rush hour, your car trip will take longer than if you walked because of the turn arounds and congestion headed towards the city.

The front desk staff are probably the best around compared to any of the other hotels nearby. Multilingual and friendly. Unlike most other hotels though, they do not help with any currency exchange. If they did this small change and had a better location across the street, this would easily be a 5...

Dear Four Points by Sheraton MTY,

I wanted to express my sincere appreciation for the outstanding check-in service I received during my recent stay there.

From the moment I arrived after a long hour flight, Ruben (Front Desk) demonstrated a remarkable level of professionalism, warmth, and efficiency. The check-in process was seamless, and I felt genuinely welcomed by him.

His attentiveness and friendly demeanor made a significant positive impact on my overall experience.

I look forward to the opportunity to stay again in the future and will certainly recommend it to friends and colleagues.

Thanks Ruben and Four Points by...