Iberostar Grand Paraíso Riviera Maya — Hotel in Quintana Roo

For a better sample size of this place, check out its 5 stars on Trip Advisor!

It is recently been rebranded as "JOIA Paraíso by Iberostar", FYI. In fact, go check out THAT Google review page!

We had a nearly perfect stay with only nitpicking blemishes. Highlights:

The property is huge and gorgeous and kept in excellent and clean condition, including rooms day to day Every member of the staff is friendly, professional, patient, and hard working. We were treated like royalty The food is very good. The buffet is extensive and changes between meals and days. It is an outstanding value! Several large pools including a "quiet pool" for relaxation It never felt crowded, but had had plenty of life and good vibes Outstanding beach with lifeguards and a zillion loungers Excellent fitness centers; yes, multiple! Never a long wait for a drink at any of the bars Super easy to book safe and reliable off-site tours and adventures right at the hotel, with great rates, too

We would not hesitate to...

We stayed at Iberostar and a handle on the outside of the shower door came off when my husband used it to help balance himself and it almost took his toes off! The thing was solid steel with super sharp edges! We paid for all his medical bills out of pocket even though it was negligence on the hotels part! They are awful and refuse to take any responsibility or accountability! After the handle came off the first time all they did was reattach it again and guess what?! It came off again because the screws were stripped! I am sure this same thing happened to countless others! Don’t stay at this resort! But if you do beware! If this happen to my son it would have totally amputated his toes! My husband had to go to the ER in Cancun to get lots of stitches and no one ever from the resort called to follow up or reimburse for all the...

I recently had my second stay at this resort and could not have been happier with my stays. The service and personal attention afforded to the guests is unparalleled. I have never felt more comfortable welcome away from home than I have at the Grand. I would highly recommend staying in building 71. The rooms are spacious and the views are beautiful. But the best part is having Trinidad, Marcelo, Ruben, and Manuel (amongst others - everyone was great) there to assist you with anything you may need. I actually felt appreciated being in their resort and being their guests. I’ve yet to experience that anywhere else that I’ve traveled, be it domestic or international. They truly made the experience one of a kind and I cannot express my gratitude enough toward those kind...