PALAIS MEHDI — Hotel in Marrakesh Prefecture

From the pictures and the description I was very much looking forward to our visit.|Sadly, just too many things not up to standard to give this Hotel experience more than 6/10. ||The main building is beautiful inside but as you spend all your time outside, breakfast, lunch and dinner all served outside, so it is of limited value. |The gardens and the pool were nice, although the pool needed some repairs. The poolside loungers and parasols have seen better days! |The bar in the garden was never open, so if you wanted a drink you had to find a member of staff, no one attending to guests on a regular basis.|The Gym, was really a disgrace, dirty and a poor level of equipment in a tiny little room|No fresh water , towels or TV etc |Our suite was nice but dated and no kettle or tea coffee making facilities. But very spacious and clean. Small fridge in the room with very expensive drinks. |Food overall poor No buffet Breakfast, a morroacn breakfast is brought to your table. This was plentiful but basic and the same everyday! The ingredients were not of high quality. Also some of the traditional Moroccan dishes, cheese, tapenades ect were not provided . |Lunch and dinner menu very very limited and expensive for what it was. We decided to eat out after just one meal.|The Hotel has nothing around to visit or walk to apart from a Carrefour and a Cafe/ restaurant and a Kebab restaurant. |The staff were friendly but very inconsistent, sadly the information on taxi's and where to go all seemed to carry a premium price. We used the Roby app for taxi's, whis was cheaper than the hotel but still expensive, we found a great taxi driver, who we then just used all the time and booked him directly using what's app. |Shame, because with some effort this could be a really nice...

Where to start… first, the pictures as well as the majority of good reviews are very very outdated. The hotel requires some serious renovation, it’s literally falling apart: the furniture is shabby, tv doesn’t work, towels are dirty, birds’ droppings are all over the pool area, gym equipment is from the 90s. The food in the restaurant is uneatable (apart from the breakfast, it was basic but good). The worst thing about it is that the reception actually only works from 9am-7pm, so if your check out is outside of this frame- the receptionist will call you multiple times asking you to come pay the day before. Isn’t a 24h reception a basic for a 5 star hotel? We also asked for a breakfast basket since we had to leave the hotel 30 min before the breakfast starts (8am) which is a very standard practice. The receptionist lady (hello, Sofia) was extremely rude, her answer was « MADAME, as I said, the breakfast starts at 8, there is nobody to give you food before ». This hotel is the furthest from 5 stars that I’ve ever experienced in my life and I travel very frequently. The receptionist’s attitude is appalling, they will also offer you to get a « touristic taxi » which charges 20 eur for every trip to centre Marrakesh (don’t do it, just use the apps and pay 5-10 eur instead). There are a lot of good hotels in Marrakesh, please...

Worst stay ever

We arrived the first night late around midnight, we went to our room directly.. it was disgusting, old over used furniture, rugs are black dirty! Wood furniture all scratched! The lighting of the bathroom wasn’t working!

Next day they changed our room to ( a bit and not much) cleaner room! Which wasn’t much better!

All the photos of this place doesn’t reflect the actual reality!

The room towels looked old and felt rough on the skin.

The service, I’m not sure what to say! You rarely see workers there to serve you! We needed to call 2-3 times for them to answer the phone.

Breakfast options were extremely limited and not good.

The reception lady wasn’t professional or nice, we used the card for the tourist city tax, although the transection was successful and I received a massage and the money was deducted from my account, she refused and said she didn’t receive the money and wanted a cash amount!!!! She was shouting and the issue wasn’t solved till we asked for her manager!

The location was also bad, far from every activity, and it was very difficult to find taxis ( took us daily 30-40 min to find a car!)

Nerve recommending...