Montebelo Girassol Maputo Hotel — Hotel in Maputo

Very nice and clean hotel, the pool and view is beautiful besides a few buildings.

However the service is really bad.

I checked in yesterday and am here writing this review still, I arrived at the swimming pool 1h30m ago and have requested twice for someone to come take my order but no one came so far!

I had to call the reception to ask again, and still no one is coming!

Plus the pool side lawn was filled with bottles and cans from the previous night which obviously indicates a party happened here but no one is bothering to clean up.

It feels either like thw employees here are either on a silent strike or they simply don't want the business to be successful!

Such a shame for a very nice place. And the hotel doesn't seem even 20% occupied so what is the staff even busy with?

Anyway, I would come again if the service is improved or...

Yes, the views are great, and the rooms spacious, but the place is just unfriendly and impersonal. When you walk in, the receptionist doesn't greet you, and the reception area is just so confusing! It's not clear where to go, and we were not told we needed to use a card to activate the lift??? |There was no information in the bedroom, and my room had some very old past their sell by date flowers in a vase! The basin in the bathroom is so shallow, and not practical at all, as is the door stopper right in from of the toilet!|It took 4 attempts and a long wait to give me the correct card to open the door to my room when I checked in.|Breakfast, what breakfast?? I went at 06.25, and left at 06.45, as breakfast was still being laid out, with no drinks etc available|None of the reception staff spoke English, and could...

Overall, my stay at the hotel was pleasant and met the expectations of a 4-star establishment. The rooms were clean and well-maintained, and the staff was friendly and attentive. However, there were a few minor issues that could be improved upon.

Firstly, I noticed that complimentary body lotion was not provided in the rooms, which is a standard amenity at most hotels in South Africa. This was a minor inconvenience but would have been appreciated.

Secondly, the toilet paper rolls were quite small and ran out quickly. I had to request more rolls on several occasions, and on my last day, I was unable to get a roll delivered to my room despite repeated requests. This caused some unnecessary stress during my stay.

Despite these minor issues, I would still recommend this...