Alpine Junction Townhouse Apartments, Lodge & Hotel — Hotel in South Island

I would probably hesitate to recommend this place, as it still has a way to go with the small touches that make you overlook larger issues. ||We booked a one-bedroom apartment, and when we showed up, were given a one-ROOM studio with a door leading to kitchen and lounge facilities shared with six other studios. Absolutely not what we booked; we are not backpackers and would never book something with shared anything. To be fair to property, this appears to be a Booking.com error with the description rather than the property’s fault. And the lady at reception was genuinely lovely and helpful throughout our whole stay. ||That said, it was a bit grim. The studio was SMALL, and had a bar fridge - with the previous occupant’s half-eaten food still in it- (!!!!) that rattled and buzzed so much we turned it off. No space for anything but one small bag. ||We were then asked if we’d like to upgrade to the only remaining apartment; a two- bedroom affair that cost another 100 dollars. We chose yes, obviously. ||Much more spacious, but several issues. The living room had air con but was missing any blinds, and with sunset not till 9pm this time of year, the sun blared straight in and made the TV unwatchable till dark. An otherwise well-stocked full kitchen was missing oil, milk, cold water, any kind of water jug, and anything at all to clean with after cooking - the only cloths on the room were tea-towels. The listed washer and dryer were not present at all. ||All manageable till bedtime. The bedrooms - jeeeeeez. No air-con upstairs, and what feels like no insulation. I have a travel thermometer. The bedrooms were stuffy and hot as hell- 28 degrees celscius with no way to cool them down. No air-con, not even a standing fan. A tiny window that could only be opened a few centimetres. After several sleepless hours I went downstairs and tried to sleep on the couch in the living room. Which due to the missing blinds was lit up like a Christmas tree by the streetlight directly outside. I got three hours sleep. ||I appreciate that the property was trying to rectify an error not of their own making, but that townhouse was not ready for guests and we should not have been offered it until their furnishings and fittings were complete. ||BYO...

Convenient location but disappointing customer service. Upon arrival, there were no bath towels in our room and none of the TV subscription channels worked. The receptionist, Claire, spent 45 minutes trying to fix the TV but had no success. She then returned a half hour later with an HDMI cable and told us that was the best she could offer at this time. While we were grateful for her efforts, we requested some sort of reimbursement given the problem was not properly resolved and we had lost almost 2 hours of our evening whilst she tried to fix it. Surprisingly, Claire was quite rude and refused to offer any sort of reimbursement saying we had basic TV channels. Although it was understandably not her fault that the TV did not work properly, we were surprised by her abrasive response to the situation considering she was unable to properly resolve the issue. If the hotel advertises subscription channels in the bedroom and it is malfunctioning, we would expect some sort of reimbursement. We will not be...

Room was small but comfortable and had everything we needed. The communal kitchen and sitting area worked well for us. Friendly staff member at check in. Patisserie on site has great pastries and good coffee. Nice river walk close by. About a 5 -10 minute drive into Wanaka town centre. Glass door into room had a walkway and parking area directly outside which meant we had to keep blind down for privacy which then made it difficult to use the door. We used the exit to the communal...