Boatsheds On The Bay — Hotel in Waiheke

We have stayed at the 2 bedrooms unit downstairs of the hosts. With the only one cheap and out of the date, dusty / not working hairdryer. Text and went upstairs to the hosts, then unfortunately received an unhelpful & unfriendly responses (We understood it was approx 9:30pm but they were still watching TV). She talked to me with a towel over her mouth like I had the COVID or I was something alien that stank, even though I was standing away outside.

Imagine after when you washed your long hair at night before going to bed with wet hair… We felt dissatisfied and disappointed with this unprofessional customer service after we have paid and checked in. Although it was a fantastic view from the accommodation. Very sad. We would not staying here again.

We wondered how many other equipments were not checked regularly (the fans were...

My husband and I had to cancel our reservation and fly back to Canada due to my husband’s father passing which was sudden. While I understand what their cancellation policy is, I expected something other than an automated message back. It was disappointing and hurtful to say the least. I expected a little warmth or understanding, which thankfully we did receive from other businesses in NZ. They also don’t have a phone number you can call which makes it feel quite ‘business-like’ and less human. Unfortunate as we were looking forward to staying here. I would not recommend booking and choose an Airbnb next time instead. I have traveled to NZ many times due to family who live there and have never had an issue like this. Very...

My wife and had I lovely 1-night stay in the Starfish Apartment (wished we could have stayed longer, but we had limited time in the Auckland area). It was nice having the 2 rooms even though it was just the two of us. I really liked the outdoor space outside of the apartment which overlooked the bay and the boatsheds below. The common area was nice too, down by the bay. Was thinking about taking out a kayak or going for a swim in the morning, but the low tide completely dried out the bay! Oh well, maybe next time. Only thing I didn't really like was the bathroom, where the toilet and shower had no separation - this was a bit too rustic for my wife and I and took away a bit of the romance of...