Radisson Hotel Panama Canal — Hotel in Ancón

I am sending this as I've tried contacting this hotel several times with NO LUCK. They make it so difficult. |NO HOT WATER|GRUMP FRONT DESK PEOPLE|VERY LONG CHECKIN PROCESS|MOLD on the chairs|_||Hello. Last night -Aug 11 2025 I stayed at the Radisson Panama Canal. I've recently became a Choice Rewards member but the experience at this Radisson is leaving me feeling so disappointed. ||Firstly, the front desk agents need major help and re-training. They are so UNFRIENDLY and just look miserable on their job..They don't smile nor do they want to help us as a guest! Whenever I ask to speak with a manager, they always tell me she's not there... They had me sign two documents which they said are new procedures by new management. I made a comment like why so much paperwork and plus you are killing lots of trees. Alessandra (non smiling grumpy agent) says "well US has new procedures then we will give you new procedures" ... I had no idea what she was talking about.||Secondly, this morning there was NO HOT WATER (nor warm) the water was frigid call. The least Radisson can do is provide hot water for early morning showers. I complained when I checked out and a very rude front desk guy said 'ok thanks for telling me" ... He never apologized nor showed any sympathy. I asked for some type of discount and all he said was I'll talk to the manager who's not here right now. This irritated me so much. This guy SHOULD NOT be at the front desk and he needs customer training. Additionally, the first room they had given me after requesting my normal senior rate of $66 USD was full of mold around the desk and desk chair. |The second room they put us in #1309 had a non working air conditioner along with no HOT WATER!||I expected better from Radisson. This is NO WAY to treat loyal guests. I'd appreciate if you credit my account for the no HOT water and make sure I get an upgraded room with HOT Water on my next stay.||Thank you for...

I recommend the hotel only for folks who book an ocean-view room with balcony on the Panama Canal. The ability to enjoy at leisure the traffic on the canal is superb. There's also a lovely walkway along the canal; you can walk to the Biomuseo on this pretty route. In all other respects, the property is not only average, it's far from city center and the airport. A couple of small, but useful grocery markets are about a 15-minute walk away. Amiable housekeeping staff. Somewhat aloof reception staff. Much nickel-and-diming at the hotel, such as the mini-bar "amenity" that took up fully half of the granite bar prep area and ALL of the fridge space that I had paid for. The shuttle bus "amenity" is to a shopping mall only, where guests are dropped for three+ hours before the return trip. The room is gosh-darn cold from the a/c, but it's necessary to prevent the fogging of windows and mirrors in the room because of Panama City's humidity. So bring a warm outer layer for inside the room. The desk's power outlet in my room did not function unless I depressed the bottom power button by the hotel door to activate the specific socket on the wall outlet below the desk. This required detective work on my part, as there is no signage, further confounded by the fact that the other socket on the very same wall outlet DOES work for the desk lamp, even when said power button by door is not depressed. It's difficult to see the floor numbers in the elevators, as there is little contrast between the steel plate background and the etched floor numbers. But again, at the end of the day, if a terrific view of the Panama Canal is high on your list, then this one feature might override the annoyances. But only if you pop for the ocean view. Breakfast "included" only if you opt in for an...

It seems you have a moisture problem. The smell of mildew when you first walk into the lobby is overwhelming, like hitting a wall, and does not make a favorable first impression. It doesn’t seem to permeate the hallways as much, but it’s there. Thankfully, it wasn’t noticeable, at least in the room I stayed in. Points for the room being very clean, however, the ceiling tiles look tired, and the bathtub drain seemed sluggish.

The two meals that I had really left a lot to be desired. Regarding the bacon cheeseburger I ordered, the bacon was undercooked, and the burger was way overcooked, most likely because it appeared to be made from a frozen hamburger patty, which would explain why I wasn’t asked how I would like the burger cooked. Serving the condiments in the same foil packets (no relish) along with the paper packets of salt and pepper, similar to what one would find at a fast food burger joint, in the same type of glass one finds in one’s room is not what one should expect in a hotel restaurant. For breakfast the only gluten free options (yes, I’m one of those) were the eggs, fresh fruit, and possibly the chopped up hot dogs- for breakfast? Really? Other items appeared breaded and not worth taking the chance. The cereals offered, Special K, raisin bran, and fruit loops are not gluten-free, so I suggest adding cornflakes as an option, which are. Please don’t serve the hot water for tea from a pot that has been used for making coffee, no matter what you do to clean such a pot, the coffee taste will still taint the tea. Keep a pot completely dedicated to just hot water.

The pool area did look very inviting, I didn’t have the opportunity to use it and the building façade pool side is very...