ibis Styles Lima San Isidro — Hotel in Lima Metropolitan Area

An Unprecedented Scandal in My 10+ Years of Global Travel||Due to illness, I had to postpone my trip to Peru and needed to cancel this reservation. Of course, I was fully aware that this was a non-refundable booking, so I first made a new reservation at the same hotel for August 3 to 7, and then I sent an email to ibis Styles Lima San Isidro to inquire whether the old reservation could be cancelled free of charge. I clearly stated that the old reservation was non-refundable and requested whether it could still be cancelled as an exception, with points and cash refunded.||Four days later, the hotel finally replied, clearly agreeing to cancel the reservation free of charge, and confirmed that all points and cash would be refunded. Please see attached screenshot (Image 1) of their email.||Subsequently, the hotel cancelled my old reservation and said the points would be refunded shortly.||However, just now, I received a new email from the hotel, saying that after consulting with Accor, they now say the booking is non-refundable (something they already knew from the beginning, as I had also reminded them), and that the points will not be refunded.||At this point, the reservation has already been cancelled by them. So now, I can no longer stay at the hotel, and at the same time, I have lost a significant number of points.||I am shocked beyond belief. The irresponsibility, inconsistency, and selfish behavior of both Accor and this hotel is unprecedented. This is a complete disregard for the consumer’s position and rights.||I am a Chinese travel blogger with over 5 million followers. I have been traveling around the world for more than a decade. I am an Ambassador Elite with Marriott, a Diamond Member with IHG, and have stayed with Accor very frequently in recent years. I am utterly appalled by this experience.||If I had been told from the beginning that the points would absolutely not be refunded, I would never have agreed to cancel the booking. The cancellation was done on the premise that both points and cash would be fully refunded — which the hotel confirmed to me multiple times.||Now that the reservation has been cancelled, you are telling me the points cannot be refunded?|Is this how an international hotel group operates? Is this the credibility your brand claims to uphold?||I am shocked.||I strongly demand a full refund of all points and cash associated with the cancelled booking, in accordance with the hotel’s initial written commitment.||I reserve the right to publicly disclose this incident. I am deeply hurt and disappointed.|After staying so many nights at Accor hotels, is this the...

Location is new and clean. It is conviently located near a metropoliano station but there is not much around the hotel. Since it is a bussiness district we were told that all resturants close by 10pm. The rooms are extremely lacking. The design of the freestanding sink and faucet is not well considered and alot of water falls on to the counter. The rooms are extremely small and there is only space to open one suitcase. There is space for a desk which is a good amenity but I do wonder is that might be better to put more luggage space. I would only recommend this for single occupancy.

The items that should definitely be improved are the toiletry provided. I have never had a hotel just provide 2 big towles. There was no small or medium size towel or hand towel to dry your hands after use. In general, I support refillable soaps as a sustainbility measure instead of individual single use soaps but it was not done well here. Soap dispensor at sink is too far from the sink and again makes a mess of the counter. In the shower, there is an all in one shower gell and shampoo which is pretty bad quailty that left my hair really dryed out. They should as least seperate body wash and and two in one shampoo and conditioner.

Staff are friendly and some speak english which was much appreciated.

Hotel resturant is pretty pricey so we opted not to eat there.

I would not consider this a...

The hotel has a good location and beautifully furnished, but my stay was very disappointing. None of the reception staff spoke English, which made communication unnecessarily difficult. We were assigned a room without heating (only cold air conditioning) – unacceptable in the middle of winter. To make matters worse, my partner was sick with food poisoning and shivering from the cold. When I asked for help, the first response was simply “use more blankets.” Only after insisting were we moved to another room with proper heating.

When receptionist Erick asked his colleague Claudia which room we had been given, she answered “414” with an expression that subtly implied it was “the cold room.” It felt as if the worst rooms are intentionally given to guests staying only one night, assuming they won’t complain.

The handling of late check-out was equally unprofessional: first I was told to ask the following morning, then that there would be an extra fee, and finally it was granted free of charge. This is unacceptable given that I am an Accor Silver Member, where late check-out is supposed to be a benefit. The inconsistency and lack of awareness of loyalty privileges show poor training and organization.

One positive note: the breakfast was good and satisfying.

Overall, a very...