The staff and hotel itself were really nice. However, we had hard time trying to sleep here. We got a lot of calls to our room by mistake, including at 4am. We also heard (very loudly) a man snoring in the room next door and roosters crowing all the night. It was really hard to get a quality sleep here. The wifi in the room wasn't working at all.||We booked a tour to Pacaya-Samiria in hotel's travel agency and the employee Luiz Gerard lied to us about almost everything. We were told that we will get a guide who speaks English, a cook and a rower. He also told us that we pay higher price here, because everything is included. We were informed that we can choose from many meal options and we can eat chicken for every meal if we want, while in other angencies only fish was possible. None of this was true. We got a great guide, but he couldn't speak a word in English and he was also working as a cook and a rower (3 in 1 :P). We could only eat fish for all the meals and we had to pay additionally for a room in Lagunas. It appeared that the agency was just a middleman and the trip was arranged by the agency in Lagunas (Huayruro Tours), so we would be better off buying a trip directly from there and we wouldn't be...
Read moreThe staff and hotel itself were really nice. However, we had hard time trying to sleep here. We got a lot of calls to our room by mistake, including at 4am. We also heard (very loudly) a man snoring in the room next door and roosters crowing all the night. It was really hard to get a quality sleep here. The wifi in the room wasn't working at all. We booked a tour to Pacaya-Samiria in hotel's travel agency and the employee Luiz Gerard lied to us about almost everything. We were told that we will get a guide who speaks English, a cook and a rower. He also told us that we pay higher price here, because everything is included. We were informed that we can choose from many meal options and we can eat chicken for every meal if we want, while in other angencies only fish was possible. None of this was true. We got a great guide, but he couldn't speak a word in English and he was also working as a cook and a rower (3 in 1 :P). We could only eat fish for all the meals and we had to pay additionally for a room in Lagunas. It appeared that the agency was just a middleman and the trip was arranged by the agency in Lagunas (Huayruro Tours), so we would be better off buying a trip directly from there and we wouldn't be...
Read moreWe stayed at this hotel for 3 nights we booked last minute while on a trip from Tarapoto. We stayed in room 11 which had a nice balcony with hammock and view of the river. The bed was comfy the bath room nice enough with good hot shower. Good air con. We went to the pool once but it was dirty so I decided not to go in. We are at the restaurant every night because there really is no choice in this town. The chef is second rate but I understand that he was about to be replaced. The breakfast was terrible and the service poor. What really made this stay 4 star was the service provided by the manager who could not do enough to make our stay great he even took us across the river to visit the hotels Camu camu plantation. If i returned to this town i would certainly stay here again but I ask, please do something about your...
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