Gap Plaza Hotel — Hotel in Balanga

Mentioned in other reviews parking horrible share with restaurant full of motorcycle decor inside lobby and room quite nice, location on busy street. Breakfast good just wish offered some kind of juice and fresh brewed coffee versus instant. Bed a little too firm for me, sheets on bed had more holes in than swiss cheese. The person who made up room put napkins under holes to hide. When removed sheets napkins everywhere. Watered down body wash in shower no face cloth offered as well, luckily brought my own. Bathroom door stuck had two people kicking on door otherwise so could get out. Need some maintenance to plane door so closes swollen from humidity. This shows me nobody quality checks rooms before renting for the night. AC unit dirty and unserviced little soap and water would go a long way for cleaner presentation. Front desk lady last night has personality of a sign post maybe not her career. Upon entering no acknowledgement of welcome, good evening nothing you need to speak first. Internet not great had to log in many times as...

If I were to rate this hotel, I would probably give it no stars because the service was really poor. Let me explain further:

First, there was no staff available to assist with carrying luggage from the entrance, and it was uncomfortably hot since there seemed to be no air conditioning in the reception area.

Second, the elevator was out of service, so if your room happens to be on one of the upper floors, you’ll have no choice but to use the stairs.

Third, the room wasn’t very clean and was extremely dim due to poor lighting placement.

Fourth, the telephone in the room wasn’t working, and the light switches looked unsafe as if they were about to sink in.

Fifth, the room was hot, possibly because the air conditioner hadn’t been cleaned or maintained properly.

For these reasons, I cannot recommend this place...

The room we've got has an aircon that is not cooling. The main entrance light is flickering and now completely gone. Already reported but still no one responded to fix it. My mom's room have a tv remote not working and still not fixed after reporting it twice. No separate hand soap for the bathroom sink, you need to use the shower/bath liquid soap to wash your hands. No hand towel, only bath towels. No toilet roll holder, only bidet. I had to request a toilet roll, not pre provided. Parking is also very limited and you will have to pray that no one is parked at the front of the hotel. The only thing that is positive is that the staff desk is friendly and polite. Other than that, overall, the service is poor. Would...