The hotel location is very good. The unforgettable experience, the room that I booked was given to walk in customers which ended up me and my children sleeping at the hotel lobby waiting for 7 hours (1 am to 8am, I pre alerted that it's an early check in due to our travel time schedule). Thanks to the night shift staff (I forgot the lady staff name, but I still remember her face) who ensured that we would get a clean room by 8am. It was the day shift staff that released my room booking. Still we will book again in the future. Recommendable. Just need to call one day before arrival to ensure booking is secured. Service rates as good for the lady staff that assisted us. Recommendation: pls invest in changing all the towels and bedsheets it is obvious that need to replace to look...
Read moreTo the management,||||Please start by insuring your imployees know that a hotel is a "home away from home" .||||Please make sure that employees are equipped with proper training and seminars so that they can provide the high quality of service to the guests. ||||Then make sure that the establishment looks like Home/Hotel, since during my visit it looks like a apartment. ||||Lastly, please be advice that this is not a pure criticism, this is actually a constructive criticism to make sure that your business is highly compliant with the department of tourism guidelines and international ratings. ||||Remember, guests pays for the service that they deserve. ||||Hoping that this might help you guys. Til...
Read moreI had a pleasant stay at this hotel. The service was excellent—staff were friendly, attentive, and quick to help with any request. The amenities were impressive, including a well-maintained gym, clean pool, and a great breakfast selection.The only downside was the parking situation. Parking is on a first-come, first-serve basis, which can be inconvenient, especially during peak hours. It would be great if the hotel could consider expanding the parking area or offering reserved spots.Overall, a great experience with everything you’d expect from a quality hotel—just plan ahead...
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