SCAM! And they don't even take accountability with their system's mishap. If in the first place they knew that their agoda listings is not working for a long time then they should have long been fixed it by UNLISTING the hotel on the app. But what do they do? They don't even check their OWN booking system prior. They let it simmer for a long time before addressing the issue as we've booked the reservation for A MONTH. If they only cared to check the system then they should've notified the guest 3 days or 1 day before the check in but no, they decided to pretend it's not their fault. The person at the reception desk who spoke to us even tried deflecting the situation and advise us to pay for their normal "walk in" rates which is of course a money grabber tactic. AGAIN, THIS COULD'VE BEEN AVOIDED IF THEY UNLISTED THEIR LISTING ON AGODA, CONTACTED & NOTIFIED THE GUEST PRIOR & HANDLE THE WHOLE ORDEAL ON THEIR OWN BUT THEY LOVE TO SEE THEIR GUEST FIX THE PROBLEM FOR THEMSELVES, EITHER GIVING THE GUEST OPTION TO PAY FOR MORE JUST TO KEEP THEIR OWN RESERVATION OR LET THEIR GUEST FEND TO "FILE" REFUND TO THE AGODA WHICH TAKES TIME AND SHOULD HAVE DONE BY THE HOTEL ITSELF SINCE ITS THEIR MANAGEMENT WHO...
Read moreIf it weren't tucked inside a gated community which is far from the main road, this would've been perfect. Everything else such as pricing, room, bed and sheets (very comfy and and soft to the touch), air-conditioning, and most especially the high speed Internet (clocks at 87mbps and above) is divine. You get all those for $25 a night (we were 3...
Read moreI was happy with my room. It is clean and spacious. However, I was not delighted the way the staff was handling my OR request. Anyway, they did their best to resolve...
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