Our experience at this resort provided us with a nuanced perspective, highlighting both its strengths and areas requiring improvement.
Commencing with the booking process, we were impressed by the resort's prompt responsiveness. Despite reaching out with short notice, they swiftly replied, furnishing us with detailed information regarding their amenities, pricing, and room options. The booking procedure itself was hassle-free, requiring a 50% downpayment to secure our reservation, a standard practice in the hospitality industry.
Upon our early arrival at the resort, we were delighted by their flexibility in granting us access to the amenities and beach prior to our official check-in time. However, it would have been advantageous if they had transparently communicated any additional charges associated with certain facilities, such as the billiards, to avoid any surprises later on.
The pool area emerged as a highlight of our visit, offering ample opportunities for both relaxation and enjoyment. Despite this, our dining experience left something to be desired. While the quality of the food was commendable, the pricing seemed somewhat inflated, particularly considering the portion size offered, notably with the Sinigang Bangus Belly dish. Despite the flavorful offerings, the disparity between the price and the quantity of food left us feeling somewhat unsatisfied.
Upon check-in, we were pleased to discover that our room was prepared ahead of schedule, affording us the opportunity to settle in earlier than anticipated. Although we were relocated to a different room due to an air conditioning leakage issue, we appreciated that the replacement room was comparable and even boasted a larger bed. However, encountering a broken doorknob in the restroom was an unexpected inconvenience, necessitating a wait of at least 30 minutes for resolution. Additionally, the absence of television channels detracted from the room's entertainment options.
The demeanor of the staff was noteworthy, characterized by their warmth, approachability, and readiness to assist. However, we encountered a billing discrepancy during one of our lunches. Despite the staff's insistence on an additional 200 Peso charge, we were confident in our recollection of the bill and ensured that we did not pay the extra amount.
The cleanliness of the comfort and shower rooms adjacent to the pool area was subpar, indicating a need for improvement. The shower heads were not affixed securely to the walls, and the walls themselves exhibited signs of neglect. Moreover, the absence of proper doors contributed to an overall lack of privacy and cleanliness.
Regarding the beach, while it boasted a semi-white sandy shore without rocks, the presence of numerous seaweeds and seagrass detracted from the overall aesthetics. Despite this, the provision of beach volleyball facilities and chairs added to the recreational options available to guests.
In conclusion, while our stay at this resort had its highlights, such as the accommodating staff and early access to amenities, there are evident areas for enhancement, particularly in communication, maintenance, and cleanliness standards. We believe that with concerted efforts in addressing these areas, the resort has the potential to provide an even more fulfilling and enjoyable experience...
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