Eastern Garan Resort Hotel — Hotel in San Juan

THE WORST ACCOMMODATION EXPERIENCE OF MY LIFE – DO NOT BOOK THIS RESORT (A TERM||USED VERY LOOSELY -ACTUALLY AND OUT DATED, OVERPRICED DUMP, WITH FRAUDULENT,||SCAMMING MANAGEMENT)||From the moment we arrived to Siquijor Eastern Garan Waterfront Resort, things did not live up to||any level of (even the lowest level) of reasonable expectations. The poorly built and maintained||bungalow was lacking key components of the facilities shown on the listing. There was no bathtub in||the bathroom (which was filthy with soap scum, mould and patchy repairs) as listed. The toilet had||not been cleaned prior to our arrival and there was splattered blood on the top of the toilet seat||and toilet bowl. The tapware in the bathroom looks like is has never been cleaned. There was a hot||water unit for the shower from which water trickled, good luck having a shower there.||Not to be outdone the fridge was mouldy and there were absolutely no amenities in the room. I||have never stayed in any hotel that didn’t have tea/coffee making, no bathroom amenity pack,||nothing!||The furnishings looked reasonable except for broken handles on the drawers and the deep buttoned||headboard buttons were rusty and the upholstery dirty.||The sliding door to the external deck where the private tub was, was off its tracks and inoperable but||one of the girls fixed that the best she could. We were prepared to concede that the bathroom bath||may not have been needed given the private tub on the deck. To our surprise (NOT) the tub could||not be filled above about 200mm because the water leaked out.||Having approached The Front Desk attended by Arlene F. Lantaca (who is the Registered Proprietor||for the Mayors Business Licence and the BIR) we were fobbed off by her saying that the Owner was||Chinese and was not at the Premises but that they would address the issues prior to our check out.||This never happened. We were also advised by other staff that a Chinese Gentleman (for want of a||better description) who was in regular attendance at the premises was in fact the Owner. Clearly he||did not want to address any issues.||The business practices of this “Resort” are unprofessional, fraudulent and borders on being||professional scammers. They have a practice of accepting booking and reselling at a higher price||(especially in peak time) and then cancelling the earlier booking at the last minute. The Police were||called in by two family groups (on two separate days) who were subjected to last minute ‘cancelled||by the property’.||The property is in general poor condition, even the swimming pool has slimy walls, floors and steps.||Sheep are used to keep the grass under control so avoid stepping on their ‘sheep droppings’ on the grassed areas.||IF I COULD GIVE THIS PROPERTY A NEGATIVE STAR RATING IT WOULD STILL BE TOO HIGH FOR IT.||DON’T BOOK THIS PROPERTY OR STAY THERE. YOU...

WORST HOTEL EVER We booked through agoda cause the pictures were quite nice. The price for a room was cheap so we decided to book it for a night. Thank God we only booked one night in this nightmare of a hotel. Finding the place is not easy. We thought it would be a few minutes away from restaurants and other hotels in San Juan but it is remote from any restaurants, resorts or convenience stores located in Tag-Ibo (not Paliton). The location was not updated. We got there past 12 noon and we could not check in because the check in time has to be 2pm and they asked us to roam around the place instead for 2hours until they would let us in our room. We had to leave our things there cause we were so hungry we haven’t had lunch yet. We came back past 3pm and they finally gave us a room but it was not what we booked. My partner complained and they got us a room near the pool but it smelled really bad. There was a painting of a creepy long necked woman with white eyes that stares at you on the wall. The room looked so big with a lot of cabinets and windows with big red drapes as if someone from the outside can see us even if we cover the windows with curtains. The room especially the bathroom looked like it is shot right out of a horror movie. It was so creepy and there were big mirrors in the bathroom. My partner was really scared and told me he really couldn’t sleep there. The AC was also broken they tried to fix it and we were so glad it wasn’t fixed because we were transferred to another room. The other room was better, smaller and less creepy but it was still not good. It still smelled bad but not as bad as the 1st room and there were insects everywhere. The door was made out of really cheap glass material and it wouldn’t lock so we had to leave our things there when we leave without locking the door. The shower was broken and tv doesn’t work. The room has no privacy, doors were made of glass and drapes were see through. The place is really creepy at night cause they turn off all the lights in the resort. My partner feels uncomfortable and felt like there is something paranormal in the hotel. Footsteps are heard outside our door all throughout the night and occasional knocking even if no one is there. We feel really unsafe cause the door is not secure. We stayed up all night. We also have to check out at exactly 12noon cause the Chinese guy knocked at our door asking us to check out. It was the worst experience ever. I’ve had my fair experiences of cheap hotels but this is by far...

My family arrived May 1, 2025 and asked to see the room before we checked in. We were promised the room was 484 ft.² but after looking at the room, it was approximately 200 ft.². The room was disgusting. It was so dirty, especially the bathroom. I asked to speak to the manager m, and was told the owners Had flown to China. The nice employee at the front desk, told me she’s not allowed to call them either and was told not to bother them. I thought this was so strange. I noticed a man who walked out of one of the rooms and was paying close attention to our conversation. We contacted Booking.Com immediately asking for a refund, and they were not very supportive either. We made arrangements to stay at a resort and we’re waiting to get picked up in front of the property. That’s when I decided to walk back to the front desk and noticed the man I was referring to, was behind the front desk on the phone. That’s when I realized he was the Manager or owner. I confronted him and told him that I know he’s at least the manager and I took a picture of him. He picked up a glass ashtray and charged at me. I ran back to cover myself. He threw the ashtray at me hitting me in the back. That’s when the security guard was so overly protective of him and I knew for sure he was the Owner. The security guard actually drew his gun and told me to get off the property, which I did. Just to give you a little background, My family has a home in the Philippines and we spend half of our time between the United States and the Philippines. This was not our first trip to this Siquijor island either. Don’t be discouraged about this island or the Philippines, because it’s the first time in my life I’ve ever experienced anything like this. The resorts in the Philippines are amazing! We decided to stay at Coco Grove, which is our go to spot and will continue to stay there in the future. Trust me, do not stay at this disgusting property. I did receive a 100% refund after disputing this incident with my credit...