Hotel Fina — Hotel in Tabaco

kung may negative star negative star ang ibbgay ko sa inyo We experienced a total humiliation in your hotel. Tuesday night when we checked in I went to the bathroom I saw a dirty towel hanging there with stains already I thought it was for the floor. Then when we checked out you charged us for that dirty towel. And you even accused us of stealing one of your towel. Do you really think we would do that? at this moment of pandemic that we dont even know if you sanitize your towels and not to mention I have kids with me. Do you think I would put my kids in that kind of situation that we will be humiliated? Did you even think about it? By the way, why don’t you want to issue official receipt. Legit establishments issues OR without even asking the customer if you will issue it or not. Why you only put 7000 plus in the official receipt when we paid around 18k plus? It should be a legit transaction right? Do you want me to report...

First i wanna say thank you to the management and to all employees who served us and let our trip to sorsogon become awesome. First they allowed us for early check-in by 10am instead of 2pm check-in. From batangas we are so tired of the long drive and they accomodate our request of early checkin without any additional charges. During dinner our special request was granted also they allowed us to have some drinks at the rooftop near the pool area. that was awesome CHILL night for us. We need to check-out for 5am for us to meet up the boatman at matnog port by 9am. They provide us packed breakfast and coffee for our trip to matnog instead of waiting of their free breakfast by 7am. |Overall our stay here are awesome and we HIGHLY RECOMMEND this hotel. Keep it up and...

We opted for this hotel because I am traveling with a senior citizen and having an elevator is a must.||I've heard alot of issues regarding the cleanliness of this hotel but I have no other choice...since we only need a place to secure our things and a place to rest and this is the only hotel near us with elevator... I considered booking even if the rate is way too high.||As expected...indeed the place was untidy...stains were visible on our sheets and the room was dusty (we were sneezing endlessly) the worst thing was... upon check out they charged us with P300.00 on top of our bill because they thought we stained their sheets... and the manager did not even show up to help resolve...