Hilton Garden Inn Bucharest Airport — Hotel in Otopeni

The Hilton Garden Inn Bucharest Airport offers a bright, contemporary stay just steps from the terminal — a convenient option for early flights or late arrivals, yet comfortable enough for a longer city visit. The overall impression is of modern efficiency with a touch of warmth, characteristic of the newer generation of Hilton Garden Inns.

The rooms are clean-lined and minimalist, with tiles which looks like wooden floors, soft lighting, and a calm palette of grey and beige that feels both soothing and functional. Beds are firm and comfortable, and details like a well-lit desk, blackout curtains, and good soundproofing ensure a restful night’s sleep despite the proximity to the airport. The bathroom follows the same sleek aesthetic: white tiles, a large illuminated mirror, and spacious shower, with quality toiletries in refillable dispensers — a small but appreciated eco-friendly touch. The room AC is very powerful and worked very good.

Breakfast is one of the highlights. The buffet spreads generously across several counters with a good mix of hot and cold options. From scrambled eggs, sausages, and warm vegetables to local cheeses, cold cuts, and fresh salads, the selection feels complete without being excessive. Hummus, roasted vegetable spreads, olives, and pickled vegetables add a Mediterranean accent, while croissants, cereals, and pastries cover continental tastes. The presentation is tidy, and staff continuously replenish items. Coffee and juices are self-serve, and tables are cleared promptly.

The restaurant and bar area has a relaxed, modern look with ample natural light filtering through large windows and curtains. During breakfast, the atmosphere is lively yet calm; later in the day, it transitions smoothly into a casual dining and lounge area. The staff are courteous and efficient, handling both individual guests and groups with the same professionalism.

The lobby’s small market area deserves mention — it’s well-stocked with drinks, snacks, and travel necessities, convenient for guests catching early flights. Check-in and check-out are handled swiftly, and the front desk staff are consistently helpful, often offering small gestures such as printing boarding passes or arranging quick transfers.

In sum, the Hilton Garden Inn Bucharest Airport is a strong choice for travelers who value proximity, cleanliness, and a polished yet unpretentious atmosphere. It doesn’t try to be luxurious, but it delivers reliability and comfort with understated style. The combination of a solid breakfast, friendly service, and modern design makes it an excellent airport hotel, especially at the...

Latest Update: My husband called at 10 am, August 22, 2022...requesting for a Complimentary late check out at 2pm. The morning front desk male on duty was OK with it and considerate since we arrived 245am of August 22, 2022. Gave us 2hours of extra time to sleep & have more rest. The female night duty on August 21, 2022 named Cristina was very inconsiderate, rude and unwelcoming. Just checked in now at 245am after long hours flight. The Hotel is 5 to 7 minutes walk from Arrival area, you will pass the departure area and car parking area. No signage where is the hotel but as you walk along the car parking area, its on the right side further down in the corner...with red light sign Hilton front of the building. Very Poor Customer service. Cristina from the Front desk did not welcome us and was busy talking on her own language with another colleague, that our presence is a burden to her. We find it very rude. Since we arrived 245am, we asked if we can have a Complimentary late check out up to 2pm, she said we have to pay for it, the hotel is full. She bluntly said, by 12 noon we have to vacate the room. Such unwelcoming response. Is this Hilton standards??? We stayed in other hotels, Complimentary a bit of late check out was not a problem. Only 1 bottled water provided, we need to request extra and it seems that Cristina doesn't want to provide extra but we followed it up again after 30 minutes of requesting. The room is not fully clean, Very dusty , chairs are dirty, we found hair on the sofa, 1 toilet roll not new, from the previous occupier leftover toilet roll. The 2nd one was new. Opened 1 hotel slipper. I just read the previous reviews how the staff were rude to previous customers and appears unfriendly and unwelcoming with no consideration. I guess very poor management and the attitude of the staff are the way it is, RUDE. No change at all after previous reviews from previous occupiers. Because this hotel is near the airport, we have no choice but to stay here for 1 nite as a transit, otherwise...We will never stay in this Rude unfriendly Hilton Hotel Staff in Bucharest airport. Thumbs down👎Very rude service and unwelcoming with no smile. Its good we did not include breakfast, we might get more disappointed just by the attitude of the...

I recently stayed at the Hotel and unfortunately, my experience was less than satisfactory. While the hotel had potential, I encountered some issues that left me feeling frustrated and disappointed.

One of the main issues I encountered was poor customer service. Although the staff was generally polite, they did not seem very enthusiastic about making my stay as comfortable as possible. Any requests I made were met with a polite but somewhat disinterested attitude.

However, the customer service issues were just the beginning. The shower in my room was in poor condition and the temperature control was not working correctly, which made it difficult to take a comfortable shower.

The worst issue I encountered was when I discovered that the key to my room was broken. I had stepped out of my room for a short period of time, only to return and find that the key no longer worked. Despite numerous attempts to fix the key, I was stuck outside of my room for over two hours, with all of my belongings inside and no way to charge my electronic devices for my upcoming flight to Spain.

To make matters worse, the hotel staff was unable to resolve the issue. Despite my repeated requests for assistance, they were unable to fix the door key or offer. I was able to sleep in other for a few hours without the possibility to charge my electronics devices for my incoming flights .

To add to my disappointment, the hotel staff did not offer any compensation for the issues I encountered during my stay. When I raised my concerns with the front desk, they seemed sympathetic but were not able to offer any form of compensation or even a simple apology for the inconvenience I had experienced.

Overall, while the Hotel had potential, my experience was not a good one. The poor customer service, dirty shower, and broken door key left me feeling frustrated and disappointed. While the staff was generally polite, they were not very helpful in resolving the issues I encountered. For these reasons, I would not recommend this hotel and will not be staying...