Novotel Москва Центр — Hotel in Tverskoy District

I have stayed in this hotel several times by now and each visit was a very pleasant one. This to a great extent thanks to the hotel's very hospitable and freindly staff. Oksana and Maria from the booking department, Irina, Darja and Alina at the reception. They accomodated whatever requests I had about the room, Novotel services and made my stays very comfortable. I assume that all the staff here is great. The hotel has many kinds of rooms in size and bed types to choose from and is one of the few in Moscow which offers twin large rooms with two king size beds. Very comfortable and efficient for families and couples when each person prefers a king size bed of his own to sleep in. The other hotels would just have two single beds in a twin room. The only drawback of the hotel that I can point out is that it is a little dated. However everything functions properly, is clean (no foreign odors neither in public spaces nor in the rooms which is often the case un dated places) and the price is right. Location is supurb, will not dwell on it as all the informatkion is on the map. Highly...

Not at all satisfied with this property .||Non generous staff to start with . ||We booked the hotel for 2nd time in october 2021 ( first stayed in 2019) as we had a good experience earlier.||So the expectation bar was set as per that.||||During checkin , when we asked for our welcome drink then we were told ||we don’t provide any but being my 2nd experience I remembered they provided good welcome drinks on the bar - and when we asked for the same ||They firstly refused ||And when we gave reference of the first time , The receptionist denied saying your category was different (i.e. executive) last time . ||As soon as we entered the rooms , rooms were not as per expectations ||then we tried and found our last reference id . After taking it to reception, we found that category was same as now but the receptionist had earlier mentioned it was an upgraded one. But now she confirmed it was same and gave an excuse that NO HELP CAN BE DONE NOW SINCE HOTEL IS PACKED, Not even petite request of Welcome drink was entertained.||||Worst experience of...

This place firstly lacks a smile. The managers stand there like Hitlers. You don't feel welcome at all. But the reception and bar counter staff are super sweet. There is no assistance for luggage. The breakfast is decent but not great. The room (so called superior room) is lousy. There is not much space. The bathroom is even horrible. The wc is in a corner hardly any space to sit (you need to Crouch between the wall and the wash basin)and bathing portion so small that tall people can hit their elbow to the wall. (My elbow still aching lol) Yet it cannot be denied that we had a great time at Moscow. The bed (small as well )but soft enough to drift into comfortable sleep was the saving factor. And the in room coffee. Children are expected to sleep on the sofa. When we landed in st Petersburg Solos hotel the room was an awesome surprise. Going to rate them as well.did not feel like taking...