Centro Corniche — Hotel in Eastern Province

Stayed in Centro Corniche, Khobar for 4 nights in April 2024.

Positives:

The location is great, located on the Corniche road, surrounded by many upscale cafes and restaurants, and within 10-15 minutes of walking distance from Khobar Corniche.

The staff in the hotel were sincere, courteous, and tried their best to ensure service. However, the hotel seemed to have very few staff in every service area (restaurant, housekeeping, etc.) and therefore only the few staff seemed very busy and struggled to ensure service despite their best effort.

Negatives:

Room access: Only 1 card was given per room for family to share 1 key. We asked for extra keys and was told that the hotel is short of key cards and we should come back next day.

Breakfast: Breakfast was very crowded, we were asked to wait and they could give table 15 minutes before end time for breakfast. Just on end time of breakfast, they switched off lights which was very disrespectful . We had to ask to turn on lights. The service also wasn’t good as they gave only fork and no spoon and we had to ask for spoon, no cups near coffee machine and we had to ask for cups. The staff seemed trying their best, but it seemed only few staff the hotel had that wasn’t enough for the number of guests.

Housekeeping: we called the housekeeping number from room phone many times in 3 consecutive days and no-one picked up. We therefore had to call the front desk every time for housekeeping. On one day, they took away used towels but forgot to give fresh ones! We had to ask for towels on 2 days.

Rooftop cafe: We went to the cafe with our friends and the service was a nightmare. They served some of the items from the order and forgot drinks our friend ordered separately. After waiting for 40 minutes, we reminded to serve the drink and they went to get it and never returned. While leaving, my friend went to the payment counter to pay and asked why they never served the drink and the reply from the Manager was they...

I was visiting Al-Khobar with my father, mother, and little sister. We booked a room online— being used to hotels having all non-smoking rooms we assumed we’d have a non-smoking room since we also had a child with us. When we arrived at the hotel, they informed us they had no more non-smoking rooms left. We accepted it nonetheless since we were tired from travel and just wanted to settle down. The smell of smoke from previous guests is still very prominent. A few times I had to call housekeeping to bring in water and dental kits. They took a while delivering the items and I had to call them again to follow up the items. The women at the front desk informed us we only bought breakfast for 2 guests. When we had breakfast the next day, the manager told us we could pay for breakfast for the 2nd day at the front desk. The people at the front desk THEN told us we could only pay it when we checked in. We were not informed that we could only pay for it when we checked in 🙃. Maybe next time, considering that is a pretty important detail they failed to mention, they could have informed us 🙏. We went to their gym a few times— it was very clean, we could play music, and they had a lot of equipment.

All in all, they have great amenities and a fantastic view. Their breakfast was absolutely delicious— save for the fact they ran out of hot chocolate and couldn’t refill it. Their service could still be improved. Clearer communication between the receptionists and the guests, as well as quicker service from the housekeeping. Everyone was...

I am writing to formally express my profound dissatisfaction with the service provided at your hotel, which has proven to be both unacceptable and highly unprofessional.

I had booked two rooms for my guests, and upon their arrival, they were subjected to a distressing situation. To my shock, a stranger was waiting for them and proceeded to create a scene, all because the front desk had disclosed my guests' names to this individual. This breach of confidentiality not only caused significant embarrassment but also led to my guests being forced to leave the hotel.

In addition to the distress caused, I was further appalled to discover that the hotel charged a cancellation fee for a "no-show," despite the fact that my guests were driven away by the very hotel's negligence. This action reflects poorly on your establishment's professionalism and customer service standards.

Such behavior, which includes exposing guest information and subsequently penalizing them, is egregiously unprofessional and completely unacceptable. I will be reporting this incident to the tourism authority, as no reputable hotel should engage in such practices.

I expect a prompt response addressing this serious issue and a resolution to the cancellation fees charged under these...