Hotel Calmo Bugis — Hotel in Singapore

Take a look at the photos of the rooms, and reduce your expectations by 20x. In person, these rooms look unfinished, cluttered and can barely be called neat.

Looking at the triple room? Decrease your expectations by a further 10x. If they give you the corner rooms, 601 and 605, you'll get a little more real estate than the middle rooms. The double bed is okay, serves it's purpose and can definitely fit 2 comfortably even with a baby in between. The extra bed though, is just a single couch with an ottoman added to the end held together by a fitted sheet. And no it's not one of those plush couches, it's as cheap as couches get.

The bathroom is certainly decent. Sizeable enough with a hot and cold shower. If you're on the plus size of things, the toilet is a bit of a squeeze.

Now for the horror story. Of the 3 days we spent in this hotel, we were only able to use the elevators, twice. Twice! And we were on the 6th floor, a group that had senior citizens and a toddler. so to cap off every day of adventure, we had to go walk up the stairs to the 6th floor. We didn't even complain about it anymore, not allowing it ruin our vacation.

The day before were to depart, we gave them a heads up to let them know that we had 13 pcs of luggage between all of us and that at no point were we bringing these down the stairs ourselves. We gave them advanced notice so that they could make arrangements for this. The receptionist even tried to say they would "help" us carry the bags down, but we were clear to her that we would not carry 1 bag down. We were clear that they needed to carry all 13 down.

We were travelling with a toddler, and family who were in their late 40s and 50s and who all had their own share of aches and pains. We did not want to risk anyone getting injured carrying these heavy bags down flights of stairs.

Day of departure came, and they did not arrange anything. The receptionist did nothing at all to prepare, and had to carry some of the bags herself and had to wait for another staff to carry the heavier bags. we checked out at 9 am and this whole ordeal ate into our last day which was supposed to be spent enjoying more of Singapore. We were finally able to leave the hotel at 11 am,

This is on top of arriving at the hotel with their receptionist engaged in a shouting match with another group of tourists who were having problems checking...

Would give 0 stars if i could.

We went for a staycay at Hotel Calmo Bugis from 14-16 dec and there were 6 power trips for our room from 4.45pm-8pm. As they couldn’t solve the problem, they changed a new double room for us. There were power trips AGAIN in the new room, specifically at 10.45pm, 11.16pm, 11.29pm, 11.35pm and 12.08am.

The next morning we were informed that the hotel is compensating with a free one night stay TONIGHT. We called agoda who negotiated with Calmo and they offered a 50% refund for the affected night, to be claimed directly with the hotel as we paid on site. Upon check out we agreed to claim the refund, however they were adamant on not refunding until they receive instructions from agoda/booking.com as they were worried about double compensation.

Thus i called agoda to clear things up with the property however agoda informed us that the hotel insists that we deal with the issue with them directly in order to arrange for compensation. I contacted the number provided in the email and spoke to the manager of Hotel Calmo. The manager told me over the phone that i had to FALSELY write them a GOOD REVIEW on agoda, screenshot it and send it to them then only could i get my refund. Of course i disagreed to these terms and he said that this is his condition because they did not want bad reviews to affect their reputation. He said that the hotel does not actually need to compensate us further as they had already “done their best” by giving us a replacement room with upgrade and late checkout (which we did not ask for). We found out subsequently from the receptionist that "upgrade" was done only because there were NO empty double rooms so they gave us a triple. We only settled down at 1am.

The most basic purpose of a hotel is to provide comfortable lodging, but they weren't even able to fulfil this. We are incredibly disappointed with our stay at Hotel Calmo Bugis, especially with the unethical request in exchange for our refund. Thank you...

Didn't get to stay there....

I booked a room on 24th Nov at Hotel Calmo 2 weeks before my intended stay as i saw that it was sg clean certified in agoda and booking, and my booking went thru agoda's site and i even have a confirmation email on the day of booking. Today (1st Dec) i called the hotel number that is provided in agoda's website for some general enquiries. To my dismay, the staff on the line told me that my booking may not go through and may be cancelled as they are still not Staycation approved by the Singapore Tourism Board. When I had asked if he is able to let me know when they will have an answer to the approval status, the staff told me to give a call again on 6th Dec, which is only a day prior to my intended stay. If worst case scenario, the booking is cancelled, i would not have ample time to look for another hotel as i have an event running on the day of my stay.

I feel that this was such a bad response as a hotel staff. In terms of booking, i am sure the hotel would have received my booking details a few days after i made the booking in agoda, where was the courtesy to call and inform me that i may need to prepare for hotel cancellation in the scenario that they are not staycation approved? Why did it take me to call them to get that information? What if i did not make the call and just turn up on the 7th only to be turned away at check in? This would be a waste of both my time and the check in staff who would have to explain and deal with an upset customer.

Secondly, instead of informing me that you will help to follow up on this case (as the intended stay date is already in less than a week), you suggest for me to give you a call one day before my stay? That would certainly cause me to worry and panic. The staff didn't apologise and did not sound apologetic either. This really made me upset at the end of the call. I'm unsure if i'll ever book a room in Hotel Calmo again because of...