Grand Sole Hotel — Hotel in Nitra

I have traveled to Nitra in the end of October 2017 and I stayed in this hotel for one week, from Monday to Friday.|The hotel is nice, it has a good location, the food is good and at a good price, but beside this, the experience I had was not a good one.||I forgot one shirt in my room, but as soon as arrived home, I called them telling about my forgotten item. They replied to me by email saying that the shirt was found and I was very happy about it, one of my colleague was supposed to travel to Nitra the coming week, so I asked them to give my shirt to him.||Weird for me, but after confirming that the shirt was found, in less than 2 days, the same shirt suddenly disappeared, and the answer I got again from the hotel was that the shirt was thrown away by mistake.||I can not image such kind of mistakes in a 4 stars hotel. The shirt was almost new, not a cheap one and it did not look like something needed to be disposed. They do not have a special place in the hotel where the things forgotten by customers are kept? I am sure I am not the only one who forget something in hotels. If I am, than I am a bad exception.||Unfortunately, this was not the only bad thing in my one week stay at this hotel.||I arrived on Monday evening (30.10.17) at the hotel and I found a dead bug in my room, (I also attached the pictures).||True, I moved the refrigerator few centimeters to make some more space (it was too far from the desk) and I found that dead bug. I was not very shocked, since it was under the refrigerator; I was thinking that the cleaning lady is not moving the refrigerator every day to clean under, but I left the bug there on purpose, because I was thinking that somebody will come anyhow on Tuesday to clean the room and the bug will be removed. But no, Tuesday evening when I came back, the bug was still there, even though it was clear that the cleaning lady was in my room, my towels and my bed were arranged differently than I left it. I told about the bug to reception and they say that will fixed it. Yes, they did fixed it, but next day, on Wednesday. They even did not bother to say "sorry about that".||Another issue I had in the hotel was during one of the dinners in the restaurant's hotel.||I was approached by a restaurant customer who came uninvited to my table (together with his beer) and start to talk with my in Slovak, even though it was obvious I do not speak Slovak language an I did not want his company.||I have to thank to the man who was waiter in that evening, who noticed immediately the situation and help me to get rid off the unwanted guest. With all this, the attitude of that customer when it was asked from him to leave my table was not friendly at all and was bothered that I do not want his company. When the waiter was not there, he was keep telling me things in Slovak I could not understand, obviously to show his discontent. It was an awkward situation which made me feel uncomfortable.|I was choosing the restaurant of the hotel because the food is good, the waiters are really nice, but also because I thought it is a place where I am safe in the evenings, being a single women in a foreign country with a language I do not speak.||What happened showed that it was not like that. I informed the reception in that evening what happened, but I did not hear nothing from them, even though they said they will inform the management. ||I do not know what can be done in such situations, it is quite difficult to select the restaurant customer, but the the disappointment was their lack of reaction.||I am not a capricious customer, I am not trying to create problems, on the contrary, I ignore the small flaws where they exist, but I can tell you that it is first time when I have such issues in a trip which left me with a bitter taste and disappointment.||I will never go to this hotel again, even if I travel here from...

Today I checked out of this hotel, and I will never step foot in it again. I’m warning everyone: your safety here is purely a matter of chance. Here’s why: Hotel staff can enter your room without permission, using their key cards. The reception staff pretends nothing happened and blames it on a “mistake.” But how can one key open multiple rooms? And how can someone just enter a room without permission or verification? I was the one who suggested possible solutions or compensation — and I’ve still received nothing. At the front desk, they just handed me the bill.

Now let me tell you what actually happened.

When I got off the elevator on the 4th floor, there was a man smoking right next to it. My room was directly across from the elevator. I calmly entered my room.

Just a few seconds later, while I was in the bathroom, I heard the door open. When I came out, the same man was already inside my room. He was walking around chaotically, smiling in a strange way, sitting on the bed, and looking around — as if checking if anyone else was in the room — and behaving aggressively.

I reacted quickly, ran into the hallway, and started shouting for help — but no one came. The people who were nearby just ran away, and no one helped me.

Meanwhile, the man went into another room on the opposite side of the hallway, opening it with the same key card. This clearly shows he knew exactly where he was going — it wasn’t a mistake, it was planned.

Later, I noticed that some of my underwear was missing. I now suspect that this man might have entered my room before, when I was away. I always carry valuables with me, but still — the thought is terrifying.

At the front desk, there was a young woman who seemed lost and kept saying the man “entered the wrong room.” But how could he open the door with his card?

The manager tried to “resolve” the situation with ridiculous offers — like staying for free next time or coming back again. After something like this? That felt like a cruel joke.

Unfortunately, I didn’t have time to call the police because I had a bus to catch. But I cannot let this go unnoticed — that’s why I’m writing this, so...

We recently enjoyed a pleasant stay at Grand Hotel Soli. The reception check-in was seamless, and the staff, particularly the gentleman at the reception, was exceptionally helpful. We appreciated being offered a spacious corner room with a mix of modern and traditional elements, though some of the chairs and seating felt a bit dated.||The room boasted new built-in wardrobes and a modern bed, creating a comfortable atmosphere. While the interior seemed recently refurbished, a few decorative touches like artwork or skirting board features could enhance the room's aesthetics. Nevertheless, it provided all the expected amenities of a four-star hotel, including clean towels, bathrobes, slippers, a safe, a mini-bar, and a full toiletry range.||During our visit to the downstairs bar, we were disappointed to find draft beer unavailable, but the selection of bottled international options, such as Stella, made up for it. The complimentary made-to-order breakfast was a highlight, offering a variety of options from a la carte menu to a full continental buffet. The presence of a high-quality Nespresso machine for coffee lovers was a pleasant surprise.||Overall, Grand Hotel Soli delivers a very good experience with professional service. A few minor enhancements to room decor could elevate the customer experience. Despite this, the hotel's strong foundation ensured a pleasant stay, and we would consider returning...