M hotel Ljubljana — Hotel in Upravna Enota Ljubljana

Good things: -Rooms have a nice and modern design, small bed and soft pillows -Good breakfast, 🥞 variety of foods, breads and drinks, even honeycomb is available -There is a Shopping Mall around 20m walking from the hotel, or 5 euro with uber

Bad things: -They have a variety of shower types, ours was a deathtrap. The “tall” bathrooms are literally a climbing experience, EXTREMELY UNSAFE, the step height is more that 60cm, with NO SAFETY BARS ANYWHERE!

This is not a regular badtube where the base is at the same, or similar level of the floor, the inside of the shower is at 60cm from the floor, it’s like a big step, this for someone with mobility issues must be hard to climb, and I remark NO SAFETY BARS ANYWHERE

I’m young and my mon had to help me to get down and obviously I help her! But elderly people would totally fall down, trying to get inside! This is unacceptable in so many ways, not inclusive, and very risky!

-Unfortunately, our stay coincided with that of a large group of around 100 Croatian teenagers and children from a sports team, which made our experience extremely uncomfortable. The teens had no manners, running around the lobby and creating chaos. They even pushed my mother and an 80 year old lady to get into the elevator, even though we were first in line and had been waiting for quite some time. They literally push them and run away when we call them out.

While the hotel cannot control who their guests are, they do have a responsibility to maintain a safe and respectful environment, especially since all guests are paying for a peaceful and...

Shocking experience. We booked a double room, and were told we had a twin room at check in. I asked if it was possible to have the double that we booked and paid for (as the hotel was half empty) and the scruffy receptionist told us that it would cost €300 "or more" as they only have one double room left. Why we didn't get that double room I don't know. Of course we rejected this offer.||The room was cramped and walls peeling. It had a smoke smell despite labelled non smoking. There was nowhere to really put my work laptop and notes, so I asked the receptionist if I could use some form of business suite for one hour in the morning for a work call. Surprise, he told me I could - but it would cost me €300. So I can either pay him, cash only, or call another hotel.||To top this off there is no soundproofing in the room so we were awoken throughout the night by loud guests outside the room, and the slamming of the communal door to the elevators. We paid for breakfast in the morning which was extortionate and consisted of old cheese and a load of fruits. There were only a couple of hot food options and they were limited to wet scrambled eggs, boiled eggs, or bread to toast. ||I sent a complaint to this hotel and they gave me a long winded reply, doubling down on the cost being a real thing, and refusing to even offer some form of refund - pulling up some buried terms and conditions about it being a partner offer so I technically could not be guaranteed a double bed. ||Shocking customer service and a shady...

ABSOLUTELY guttered about the whole experience which M-Hotel accommodated me with. Not working air condition, in the middle of summer 36degrees night, not the most friendly staff, no power in fridge, some basic stuff like shower gel, shower cap all missing... We came for a business stay with a partner and we ended up with almost no sleep, no cold breathe of air. When asked for a refund, discount, a simple sorry, we were instructed to send email to their team, if they don't reach us before. We ended up waiting about 4weeks with no contact, and then decided and wrote an email, to which the Sales Manager of M Hotel Gregor Erbeznik, ignorantly replied, they were not aware of any issues, and that there is no issues. Even though i got a verbal confirmation from reception, that they have numerous issues, but can’t refund due to late time (with even recording it as a proof). I wish management od this hotel would be reviewed and questioned about this. Also paying 150€/night Executive Suite for 8houre stay to have the best stay possible in their hotel and getting NO help, NO solution, NO answer, NO taking of responsibility? I feel deeply ashamed and embarrassed for this team. Hope somebody reads this and actually does something as it is almost sad to see this kind of “reputable” big accomodation center with such a poor, ignorant, irresponsible service overall. It has been 3months from my stay and no solution or...