Golden Gate Guest House — Hotel in Gauteng

What an experience, and not in the way you'd expect.||||We booked accommodation at The Golden Gate Guesthouse for two of our employees on the 22nd of February, checking out on the 24th.||||We've never before used The Golden Gate Guesthouse, and booked their accommodation purely based on the Trip Advisor rating and the most recent visitor reviews. ||In short, I will be sure to read the reviews more carefully in future when booking accommodation for our employees, as they were absolutely appalled at the condition of their rooms. ||||One of our employees informed me that they were firstly given two rooms keys, which did not work. Then they were shown to two separate Wendy-houses over-whelmed with the stench of sewerage and infested with cock-roaches, due to the open drainage system running right underneath the units.||||After a horrific night's sleep, they requested that their stay be cancelled rather than spending one more night. ||||I struggled to get a hold of Roseline to cancel the booking and request a refund - after phoning more than 5 times, the phone was answered and I was promptly informed that we will not be receiving a refund for the remaining night's stay, as the guests' have signed a 'check-in' form where it is clearly stated that no refunds will be given in event of cancellation. ||||I wholly understand the concept of this clause, but would expect that under the circumstances they would be more accommodating, and a bit more eager to uphold their user review ratings, but it seems like everything so far, this assumption...

I have stayed at Golden Gate a number of times and each time I have never been let down. The wecome by the Owner, Roselne and her sataff make one feel immediately at home and one is ushered with great ease into beautiful rooms, al of which are close to a swimming pool and overlook a garden.||The rooms are beautiful and comfortable and one feels at homeimmediately||Roseline bends over backwards for any Guest to serve them in ay way at any time to drive them in one of her luxury cars to any place in Johannesburg or Pretoria for any reason that they may require.||Breakfasts are a real treat with everything from a cooked breakfast to health as well as coffe afterwards in the sunon the verandah||Washing is doneonthe epremises on the same day and returned to the room ironed impeccably and this is a real plus for any business person.||The situationof the Lodge is central to all the Northern Suburbs Centres such as Rosebank and Sandton and Guests will be dropped with great ease by Roseline at times suited by Guests. She , too drops Guest and picks them up at the Airport when necessary.||In addition there is free Wi-Fi available to guests.||I would highly recommend Golden Gate to anybody staying in Johannesburg either on Business or on Vacation a it is...

Hi Stayed here in Feb 2018.||i regularly travel to Joburg for Work.||One.. The landline doesnt work. There is a lack of signage to the guest house.||When i arrived for checked in, i was escorted through a Washing line and the Kitchen to the lounge in the main house.||I enquired about the Landline. Needless to say i was told the line is down, meaning no Wifi.||When i arrived in the Room i was politely greeted by SPIDERS and CRICKETS in the the bathroom.||Small ANTS kept me company on the Dirty and Dated Sheets.||You can't see the TV, So be prepared to stare at the ceiling.|||There is Complimentary Coffee in the Room, Without a Kettle.||The Second day upon arrival, the electric gate didnt work.||My room wasn't cleaned and serviced after the first night. ||It's a good location, but i...