Orange Inn Knysna — Hotel in George

We were shocked by the owners open bully tactics when we did not want to check into the unsatisfactory apartment that we were allocated. When we asked to be refunded for the 4 night stay that the owner had already processed in full on our credit card prior to our arrival, the owner "to protect the reputation of his guest house" made the refund subject to no negative reviews or comments on social media. On the day the refund was supposed to be processed, he advised that he now also wants an apology in writing for the feedback that we gave to our booking agent. The apartment that we had to stay in had only 2 windows in the living/kitchen area that looks directly into an open untidy storeroom and a carport that the owner uses to store his boat. An open passage runs in front of the 2 windows leaving the occupants with no privacy as guests and staff walking past the apartment can see inside the apartment. As there are no other windows apart from the bedroom windows one can not close the blinds unless you are prepared to sit in semi-darkness with the lights on. There is no TV or other form of entertainment in the lounge except for a tiny TV located in the bedroom. Do not trust this establishment with your credit card, they take full payment in advance and will not be refund you if you are not happy with there accommodation. There are a superb choice of wonderful places to book in Knysna, avoid this one...

We stayed here in mid November 2024 after searching Google Maps for cheap B&B accommodation. We came to Orange Inn with low expectations but were amazed to find a sparkling, almost-new, modern hotel with (I think) five or six rooms. Our room (Falcon) was fully outfitted, and even had a safe in the closet. In most places we stayed, we couldn't get the TV to work but here, the TV not only worked but included a good selection of global channels (so most overseas visitors can keep up to date with events back home). The staff (a manager and two girls) couldn't be faulted for their friendly approach and helpfulness, and I'd like to give Rose a mention in particular — her warm smile and gentle humour made us feel welcome immediately. Breakfast was excellent, and with a wide variety. I recommend the omelette, while my wife was delighted to be offered poached eggs. Well done, girls! You looked after us beautifully and we were sorry to...

I wouldn't recommend this place; there are better options available. I had a disappointing experience at this hotel. Despite booking through a reliable platform, they insisted on a second payment since the owner hadn't claimed the initial one. I called the platform and they insisted on NOT PAYING AGAIN. The furniture, especially the couches, was worn out, and the bathroom was full of mold. Photos attached. The high price did not match the outdated facilities. VERY IMPORTANT - Moreover, the broken front gate was a security concern, requiring manual opening, anyone could actually open the gate. When coming back from dinner at 11 pm, I found the gate...