Hotel 247 @ White River — Hotel in Mbombela

Terrible experience. I booked 2 nights using my British Airways Avios. On arrival no booking could be found. I produced booking confirmation and we were allocated a room. |Next day we were phoned continuously for information as the had no knowledge of BA Avios. When we returned for the 2nd night I was again asked for reservation confirmation, I was asked to email to 2 different email addresses. They insisted they were not listed by BA. I went onto the BA website and showed them I could make a booking for the next night. I was then asked to pay and I explained again that account was paid using loyalty points.|Next morning I checked out and was presented with a bill for over R2000. Incidentally on the desk it was advertised at R990 a night so even if I had paid, I was being screwed.|I refused to pay, again producing proof that it had been booked through Avios.|I left and the gate was locked and they refused to let me drive out. |Numerous unsuccessful attempts were made to contact BA in SA, UK and USA. |Eventually after about an hour I managed to get hold of someone higher up the food chain and I was able to leave.|Made to feel like a criminal, missed an important appointment and threw money away on unnecessary phone calls.|One thing for sure is that they will never...

Terrible experience. I booked 2 nights using my British Airways Avios. On arrival no booking could be found. I produced booking confirmation and we were allocated a room. Next day we were phoned continuously for information as the had no knowledge of BA Avios. When we returned for the 2nd night I was again asked for reservation confirmation, I was asked to email to 2 different email addresses. They insisted they were not listed by BA. I went onto the BA website and showed them I could make a booking for the next night. I was then asked to pay and I explained again that account was paid using loyalty points. Next morning I checked out and was presented with a bill for over R2000. Incidentally on the desk it was advertised at R990 a night so even if I had paid, I was being screwed. I refused to pay, again producing proof that it had been booked through Avios. I left and the gate was locked and they refused to let me drive out. Numerous unsuccessful attempts were made to contact BA in SA, UK and USA. Eventually after about an hour I managed to get hold of someone higher up the food chain and I was able to leave. Made to feel like a criminal, missed an important appointment and threw money away on unnecessary phone calls. One thing for sure is that they will never...

This hotel has so much potential!

We loved the comfy pillows and bed, the breakfast packs for early mornings and the buffet breakfast was brilliant! The channels were great too! The room was cute, comfortable and convenient.

However certain things could improve such as no WIFI in the rooms, smelly towels and really bad stains on the carpets. There were people picnicking on the lawn when we arrived, we weren't sure if they were staying or visitors which was quite off-putting and odd..... Whilst eating breakfast some guests thought it was appropriate to come in with no shirt on? Just some order would have made this experience so much better!

I really enjoyed this little hotel however if these things don't change it may just be a convenient stop along your journey as a pose to a final...