LUVUYOS GUEST HOUSE — Hotel in Msunduzi Local Municipality

Got to PMB late,needed a place to stay,called them around 22h00 qns they said they had room avaliable. Got there and the place is gated,you ring at the gate to get attention,they let you in,staff is always on standby.The area is very safe(suburban-ish area) and your stuff will be safe in your room, but the rooms are just standard. Nothing special really. Don't expect Bayside lodge quality. Just think of it like this.."I need a place to stay so I'll take what I can get. You will get a towel and soap on arrival, There is a fridge and a shower with Hot water ,a TV,a place to iron,a pool...so in simple terms I'll say if your big on asethetics you won't like the rooms but you'll get all that you need. And the stuff there is the best,they are really friendly and accommodating,I believe that's if youll choose to treat them like human beings and not stuff that you can throw your towels at and command around. Oh and if your next door neighbor snoors at night when they sleep you will probably hear them. Just pray you don't book next to a roudy neighbor. Oh and if you don't have cash in hand to pay for your accommodation then ,you'll pay R22 extra for the speed point when you decide to swipe. That's that. But if you can plan on time you can get better accommodation else where in Pietermaritzburg at R550(which is what payed that night) if your into asthetics and want the "I'm in a guest house or...

Booked a room online as there was availability. When we eventually found the place after searching tirelessly, we had to call and call until we got someone’s attention. They said they did not have a room available and were not expecting us. When we told them that we need a refund they said they had a room available but the bathroom is not en suit. Besides the state of the room which was horrendous and something out of a horror scene, You would have to walk down the passage past everyone’s room to use the toilet or even shower. The staff is extremely rude and we had to leave and forfeit our R750 due to them overbooking. Totally...

They don't value their customers. When I called them doing the booking they said they do have available room. When I arrived, the room was smelling paint, there was no TV, no curtains in windows, the room was not in good conditions at all. He then asked me to stay few minutes in my car he will call me when the room is ready.

After I told him I am rejecting their accommodation, he then changed his mind and said there is another room please come and see it. When I saw it, indeed the room was ready.

But I was angry as to why he Firstly took me to that bad & unprepared room.

He undermined me! 😏

So I still rejected the...