Kent Hotel Gwangnlli by Kensinton — Hotel in Busan

View from the room was nice (20th floor). Room was clean but the wifi wasn't working in our room. We asked the staff but the female receptionist didn't understand English and therefore didn't understand our question. We then went out & came back to ask another male receptionist who spoke better English and sent a technician to our room. But the technician couldn't identify the issue and we therefore didn't have Wifi during our 5 days stay at Kent. Moreover, the AC was blasting right in our faces when sleeping and this couldn't be altered since the AC was installed at a very inconvenient location. The whole room had a weird construction with the bed in the middle of the room and no small corridor.

It was also disappointing that there's not Netflix on the TV. For such a large Hotel that's located in a big city like Busan. I do recommend for all staff in a large Hotel to be able to communicate well in English. Because we would often meet the one female staff - e.g. the ATM in front of the hotel wasn't working / didn't take our foreign credit card for some reason and there were no banks or money exchange in Gwangalli. We had to pay an open bill and were in a rush. We asked the female receptionist for help bc she would know best where to exchange or withdraw money. However, it seemed like she didn't really understand our situation and only typed on Google translate as a reply "All banks are closed right now". That wasn't really helpful and as tourists who don't know the area very well, we wished to have someone local with more knowledge to be able to help us.

It would also be great if the Hotel offers money exchange since it's already showing the current currency courses at...

I came by KTX from Seoul to Busan and public transit to the hotel. It is about a 10 minute walk to the beachfront property. Not hard to find but when you get there you need to figure out that the front desk is on the 15th floor. You also need to locate the elevators which are separated.||The hotel is very nicely decorated and there is lots of window area to allow you to enjoy the beautiful view of the ocean. The room was a decent size and was well appointed and comfortable.||One of my favourite things was the massage chairs set out in the hallway where you could relax in them while enjoying the view.||I never tried any of the hotel restaurants while I was there. The tourist office was just a short walk away and there were numerous restaurants in the area.||One problem is that many of the restaurants were North American style cuisine and fairly pricy. I really wanted to try local dishes but many of the restaurants of this type were barbecue houses and these would not seat solo diners. Eventually I found some great places a bit of a walk away but travellers should be aware of this aspect of Gwangalli. Haeundae seemed to have a much better dining scene and market for my tastes.||All in all if you are going to Gwangalli this is a good choice. No problem...

Our flight arrived early into Busan so we got to the hotel at 8.30am. Check in was 3pm (this seemed later than usual to me). The receptionist informed us that our room was ready but if we wanted it before 3pm we would need to pay €45 extra. No sense of customer service they just want to make as much money as they can. The room was going to sit empty until 3pm as they couldn’t sell it. Instead of making two tired guests feel more welcome, they opted to charge us more money (half the nightly room rate) for 6 hours more in our room. It wasn’t the friendliest start to our stay. |Breakfast wasn’t great either. However, most places don’t open until 10am so if you’re an early riser like me, the breakfast is useful. If you like to lie in, save the money and spend it on a nicer place.|The location is good. It’s right beside the beach and the view from the lobby and roof top is great. The partial ocean view rooms are very much partial. If I stayed again I wouldn’t bother with...