When small businesses believe they can do whatever they want and treat guests as if they are doing them a huge favor, such responses are written.
Oh, how delightful it is to see such a heartfelt response from the management! It's always reassuring to know that guests are expected to perfectly align with the hotel's arbitrary schedule, and any deviation from this results in being branded as entitled.
I apologize for the inconvenience of arriving at midnight, which was unavoidable due to our late flight into Barcelona—the only available option. We had to drive over an hour late at night with a one-year-old baby, all while under the impression that hotels are meant to accommodate guests at various hours. It’s truly humbling to realize that our mere presence caused such a disturbance. I must commend the staff for their heroic effort to get out of bed, though better communication and empathy could have avoided this.
The instructions for entering the room were poorly written in English, and no one asked the manager to leave their room. When we arrived, she shouted at us as we were stupid instead of providing a clear explanation, where we were in contact via WhatsApp, so she could have easily clarified that the room was open rather than playing the victim.
Rest assured, future travelers will be forewarned to avoid arriving outside the precise window of convenience for the hotel staff. It's heartwarming to know that maintaining a rigid and inflexible approach is prioritized over guest...
Read moreHotel Torres is a lovely family run hotel. Xavier is a welcoming host, both in the hotel accommodation, and in the restaurant next door (very good menu with traditional Catalan). The rooms are basic, very clean, have free wifi, tv, air con, toiletries (which were just as good as the 4* hotel we'd stayed in Barcelona for double the price). The hotel was very reasonable in price, even with breakfast included. The restaurant wasn't cheap but still very good value for money. ||||One thing I'd warn though, is not to book online over the weekend as the reception closes on Sunday - and only opens if you've prearranged your stay - so phone rather than book online as there may be a chance you're ebooking is not processed when you arrive. ||||Xavier and the rest of the staff went out of their way to ensure we'd a very pleasant stay. Friendly, welcoming and happy to help with our trip (we don't speak any Spanish - or Catalan), he even made bookings to other hotels and train stations on our behalf.||||If you're in Manlieu, or anywhere close by - the...
Read moreI went for the weekend to relax, didn't relaize Manlleu has such activity!! There were cars passing by constantly. Happily the hotel has double windows and aircon, so we could close the windows and prevent the noise while being fresh.
They also have double courtains which was useful in the morning as the NOT early bird I am...
They accept dogs in the hotel and also in restaurant which is highly appreciated!
The rooms are simple but nice looking & with everything you need + a bit extra! Theres a small desk, tv, air dryer and you can ask for a matt for the bath
Very kind reception and very quick in checkin/checkout
You can park in their parking for 5€ per day
Breakfast buffet type 6.5€ per breakfast. It is quite simple but yummy (bread, cereals, a bit of fruits, embutido, you can ask for 2 eggs per person, brick juices, 2...
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