La Grande Villa — Hotel in Sri Lanka

The electricity doesn't work everywhere in the room. You don't even know, what switch is for what kind of electricity. So the heater doesn't work. The patio door has no handle and you couldn't close it well. On both days we had to ask for hot water. On the first day after 5 minutes waiting it was hot but on the 2nd day it took about half an hour. That's not OK, when the baby has to sleep. We were asking for a massage and didn't get any concrete answer about it. we were ordering a pizza and 2 coke. We didn't get the beverage while waiting for the pizza and then we only got 1 Coke, because it was the last one. No good help when we was asking to go to ella by train. For 10$ a pizza, I expect to get a good homemade one, but it was like an frozen pizza. It was not bad, but for this money I want to get a better one. Also the tomato soup was not great. There is no child bed or child seat At the mini bar at some pieces the expire date has been exceeded. The doors and windows are not tight, so the smoke from the burned leaves was in our room all night. It was horrible. You can't close the closet. You can put the money and the documents into the safe, but you can steal the safe completely. At the whirlpool the suction nozzle is very dangerous and generally not all functions work

We stayed 2 nights. It was the most expensive hotel we stayed in sri lanka und the worst service we got. So unfriendly manager! We already told him on the first day, that we have no hot water and that he should please turn off the light in front of our Terrasse because otherwise the baby and me cannot sleep. It wasn't able to turn it off from our room even the light was on our terrace. I told him on the first day in the evening, that we wouldn't pay the whole rate because of so many things that doesn't work. But on the next day When we checked our, he told me, he had already done the bill and it is not possible to change it now. And even if he could, he wouldn't do this because it's unfair from me, to tell what wasn't working when we check out. He told me, if we didn't liked it, we could have go and take another hotel... Even the cook and the cleaning girls were very friendly. But not the manager /owner. I guess, that he isn't sri Lankan because of being unfriendly. We got picked up from our taxi driver who we had to check ourselves (personal wasn't able to give me concrete answers about going on) and I told him the story and he said, he nows the place and these people are very unfriendly and uncomfortable...

There are 2 good things to say:

Place is well cleaned, good garden, nice terrace and from the outside it looks very charming. the location is also very good. You can walk within 10 minutes to the entrance of the Victoria park and the house racing place.

There are only 5 or 6 rooms, we had the smallest one. It was room nr 4 I guess. First it looked really great but if I pay so much for a room, I want that everything is fine. I know, that we are in sri lanka and the standard is another one, but what was happening wasn't...

I recently had the pleasure of staying at this hotel, a captivating colonial-era mansion that transports you to a bygone era in Sri Lanka. The experience is a true feast for the senses, and the setting is a step back in time, with opulent carpets throughout, spacious rooms with canopy beds adorned with a multitude of cushions, and enormous bedrooms overlooking a picturesque garden. The bathrooms are equally grand, complete with a luxurious whirlpool bath. Even the chill of the evening is no concern, as the rooms are equipped with heating to keep you cozy.

The hotel staff is exceptionally polite, and the presence of ladies in aprons adds a charming touch of the past, enhancing the overall ambiance.

One evening, we dined in the hotel's restaurant, a quaint British-style dining room. The food was delicious, though it was slightly marred by the sight of stained tablecloths. This made me wonder when they had last been replaced, and I feel that an improvement in the overall cleanliness of the hotel, including the dining area, would enhance the dining experience.

However, the breakfasts were outstanding, and a delightful surprise was the provision of small slippers to be worn inside to protect the exquisite carpeting. It's a thoughtful touch that underscores the attention to detail.

In summary, this hotel, housed in a splendid colonial mansion, offers a journey back in time in the heart of Sri Lanka. The grand rooms, magnificent bathrooms, and meticulous attention to detail in room amenities are highlights of the stay. While the dining experience is top-notch, the issue of stained tablecloths could be addressed, and a more thorough approach to cleanliness is needed throughout the hotel. Nevertheless, it's a unique and memorable place that captures the essence of...

We went to celebrate my wife's birthday here. I would like to hilight some of the nicest things first.

Topmost thing which i loved is not the place, but the hospitality of the Chef, Rizan who is fantastic. Always smiling and pleasant and makes sure you are satisfied for what you asked for.

Fahran, who handles the property booking is amazing. He did manage to accept special request to arrange for a birthday celebration setup with balloons, cakes, candles and decorations at 11 in the night and never asked for a penny for the arrangements. Such a delightful hosting by all of them. Couple of other folks too joined helping hands and was delightful.

The room and the ambience. The villa itself has a luxurious look and feel. The rooms are excellent and has good supply of hot water and room heater with good pressure 24x7. No power cuts. We happily stayed for 3 nights here. It has an open garden to enjoy the open air and the weather. This has an amazing spa tub.

The location. This is located in a center place in nuwara eliya and very close to the center.

Note: Food prices and other services are generally very costly in nuwara eliya due to the accessibility and current situations in srilanka.

Last but not least, Rizan is an all rounder who drives you around auto if you need to get to somewhere nearby, he attends to your room if you need anything. He is a top class chef who cooks amazing. During our last day we thought he just packed a sandwich for take away as we wanted to leave early. But he cared enough to add cheese, milk shake, Fruits, water bottles and nearly wrapped and packed and delighted us really well and we had an...