Castello del Sole Beach Resort & SPA — Hotel in Circolo dell'Isole

As much as I would like to rate this hotel with a 5 there are some important factors that don’t make this hotel a luxury one.|First, the good stuff:|- Food is OUTSTANDING. Literally every dish we had was fabulous with consistency through out all our stay. Room service was impeccable, always on time and professional. |- It is a kids paradise and since we have one, it was the right choice for us. The Kids club and the workers there are great, as well as all the food choices and activities. |- Service in general was fantastic.|-The spa professionals were great, and both treatments we had were wonderful.|The bad:|- The hotel is a mix of real old buildings (the original castello), not so old and ugly attached buildings (probably built in the 70’s or 80’s) and some newer buildings with updated rooms. We had a room at the not so old but ugly attached building and as much as the furniture is fairly new and they have done some updates, the bathroom and bathtub are tiny and is definitely not luxurious. That being said, it is O.K, but just O.K|- The so called 'beach’ is in fact a not very nice way to enter the lake, full of ducks, seaweed and nature, so for us it was just not usable. If you are very into nature I guess you could manage. But you can definitely not call this a beach resort.|- The shuttle that takes you back and to Ascona is never on time. And with never on time I mean never. We took it 3 times and we always had to call asking if someone was going to come to pick us up or not.|-If you are not a family but a young/middle age couple, this place is not for you. A part from the families with children you will only find senior couples that seem to be loyal returning guests.|-Once again the spa facilities didn’t feel like if you were in a luxury hotel. They were just O.K|You might think there were more bads than goods, but for us, service and food are always the most important when booking a good hotel, and for that, I need to rate...

As much as I would like to rate this hotel with a 5 there are some important factors that don’t make this hotel a luxury one.|First, the good stuff:|- Food is OUTSTANDING. Literally every dish we had was fabulous with consistency through out all our stay. Room service was impeccable, always on time and professional. |- It is a kids paradise and since we have one, it was the right choice for us. The Kids club and the workers there are great, as well as all the food choices and activities. |- Service in general was fantastic.|-The spa professionals were great, and both treatments we had were wonderful.|The bad:|- The hotel is a mix of real old buildings (the original castello), not so old and ugly attached buildings (probably built in the 70’s or 80’s) and some newer buildings with updated rooms. We had a room at the not so old but ugly attached building and as much as the furniture is fairly new and they have done some updates, the bathroom and bathtub are tiny and is definitely not luxurious. That being said, it is O.K, but just O.K|- The so called 'beach’ is in fact a not very nice way to enter the lake, full of ducks, seaweed and nature, so for us it was just not usable. If you are very into nature I guess you could manage. But you can definitely not call this a beach resort.|- The shuttle that takes you back and to Ascona is never on time. And with never on time I mean never. We took it 3 times and we always had to call asking if someone was going to come to pick us up or not.|-If you are not a family but a young/middle age couple, this place is not for you. A part from the families with children you will only find senior couples that seem to be loyal returning guests.|-Once again the spa facilities didn’t feel like if you were in a luxury hotel. They were just O.K|You might think there were more bads than goods, but for us, service and food are always the most important when booking a good hotel, and for that, I need to rate...

Dear Castello Del Sole team, During the April spring break, my wife and I planned to take a break and booked a stay at this hotel. However, this recent visit has truly caught my attention because of the service and how they made our experience memorable with their welcoming attitude throughout the hotel, from the main door entrance to the breakfast lounge and rooms. I have to say, it is a well-known international hotel that takes pride in its unique legend. That is why I decided to write this review and make it public in order to express my gratitude to all of the hotel's management, team, and owners, as well as to provide a general review of the hotel. All of its employees, from the front desk team headed by Mr. Jochen to the concierge Mr. Davide, management, room service, restaurants, and housekeeping. All have demonstrated a passion for people and the right attitude. Furthermore, the facility is very well maintained with amazing surroundings, scenes, and gardens landscaping that creates that perfect view wherever you decide to have seating and enjoy the beautiful nature with full serenity. To maintain global standards, I have heard several stories about hotelier services and understand how difficult a job it is, especially from 1940 to the present day. This is why I have decided to write this message in appreciation for its dedication and passion to true hospitality and providing its guests with a perfect memorable stay. Congratulation to the owners for this team as well as the fabulous property. Definitely we will come back soon to you again since we have felt in love and cannot stop thinking of you. A big thank you to all and see you...