Mount Zion Lodge — Hotel in Unguja

Epic fail. Such a shame. Poseidon, the manager, had plenty of personality but was sorely lacking in customer service and integrity. We are a family of 4 and were shown to a tiny room, far too small, far too hot with a tiny fan which was ineffectual at night time. The mosquito net had holes in and did not cover my daughter while she slept. Our pillows seemed to be old broken sofa cushions in pillow cases and my wife had ants in hers. Our shower was broken, the light only worked sometimes and the food, although decent, was too small in portion, too large in price and often came with a good hour wait. |The staff were friendly and helpful but we did not enjoy our stay. So much so that we only stayed for 1 night of the 3 we paid for. When I gave Poseidon feedback about all this he said he could not refund any of our nights but would consider helping with the food and drink bill. This is all he did. Think about it. When we checked out (Christmas Eve) he was nowhere to be found. We called him several times and he conveniently could not hear us and got cut off. We paid the bill. By chance I bumped into Poseidon the same afternoon in the supermarket on our way to another hotel. He said he would need to speak to his brother before he could help with the bill, he was simply too busy with guests to help us right now. He promised he would call me the very next day (Christmas Day) to discuss recompense. I am still waiting for the call... Maybe there are worse things happening at sea. |It is worth saying that the location is decent and the communal garden area was very chilled with plenty of hidden spaces to relax. The staff were friendly and accommodating. For backpackers who don't mind discomfort at night and can find somewhere more reasonable to eat, this place is ideal.|Beware! Insist on seeing your room before you pay and don't trust anything the god of...

We stayed there for around 10 nights and its was a little hard to find at first, but its the hotel opossite to the laguna place (you can also use their pool). Every day we good a delicious breakfast, we could made coffe or tea and also got fresh juice. The staff was very friendly, they talked to us and they also showed us how to came to the beach or store and to some restaurants. And they also helped us with our lost baggage and stayed up into the night so we could get it. The rooms are okay, we had 2 because there was 5 of us and they were african style - very colourfull and with not so much water. They also clean them every day and replace towels and bed sheets. Our favourite spot was a giant swing in the backyard where we spent most of our evenings. Because the rooms dont have windows that you can close, you have to get used to baby bush at night or music from other hotels. The beach is max 10 minutes walk away. Again very friendly and helpfull staff, they also let us be there 2 hours more because of our plane. If you spent most of your time on trips or at the beach, the mount zion is...

The setting of this guesthouse is lovely, very chilled with covered beds, seating areas and bar, pleasant garden and walking distance from the beach and a short boda boda ride from Pingwe, probably the best beach in the world. The food is good both dinner and breakfast. Palm trees waving in the breeze as you sip a cocktail on your balcony - the setting is paradisiacal. ||However: there are significant issues with running water - there often wasn’t any. Not sure what the cleaning regime is but our room was not cleaned during the 3 days of our stay. There were mushrooms growing in the shower (no hot water, but that doesn’t really matter as it’s warm outside). Rubbish in the room from previous guests. Some of the staff are helpful and attentive but the manager seems disinterested. He says there are no issues with water which is bizarre, because he was watching the tap|On with no water coming out. 1 hand towel between 2 people for 3 days is not sufficient. ||I know this is a cheap hotel, but it wouldn’t take much to clean the rooms, sort the water out and make it...