Ngalawa Hotel & Resort — Hotel in Unguja

We stayed in Ngalawa Beach Resort from 2 till 9, February. This is the worst place I have ever stayed. The hotel itself is good. But the problem is that they sell budget rooms which they do not advertise and don't present photos of these shameful shabby stinking kennels! It was such a disappointment to be accomodated on one of them. It has NO! windows and no door to the bathroom. The rooms is very tiny and worn out. But the smell-omg, it's disgusting! I couldn't sleep, all my clothes soaked this awful smell! It's a shame to sell the rooms like that! I wanted to upgrade the room but it cost 315 dollars which is too much since while Booking the difference in payment for a standard room from the budget room was 120 dollars! We felt deceived not only because of the price but mainly because we bought a room which was not advertised and there were no photos of it, so we could not see that we were buying such a shameful foul dark and worn out dump!||Another thing. We booked half board and were overpriced again. It looks like the hotel staff aim at taking as much money from their guests as possible. Let me explain. When we saw the price for dinner in the restaurant and compared to the price of the bed and breakfast option to half board option, it turned out that buying dinner at the restaurant was 2 times cheaper than booking half board (dinner calculated in HB option was twice as expensive as in the restaurant).||The third. There is no beach near the hotel. It's ok, we knew that. But here we encountered lies again. Before our arrival I emailed the hotel to inquire if guests can use the Mangrove beach which is next to the hotel and if there are sunbeds on the beach. The answer was yes, we could. Ok. On arrival we went to this beach which actually belongs to Mangrove Lodge hotel. How disappointed we were when we were asked to leave the territory of the beach if we didn't pay for sunbeds 20 dollars per day! How come, we received an email which said we could use the beach and staying nothing about paying for it! So we felt being deceived every step we made. Never choose this bad place if you don't want to spoil...

Ngalawa Hotel and Resort is a luxury hotel located in Bububu, few minutes drive from Zanzibar International Airport . The property features wide range of facilities to make a guests's stay a pleasant experience, for those seeking luxury and conveniences. Free WiFi is available

Make yourself at home in one of the spacious room made up of Superior Deluxe, Superior Honeymoon suites, Junior Suites, Executive Suites, Pool Villas, Garden Villas and Bububu Heritage Room. Each room features modern facilities including Flat screen TV, Air condition, 16 hours room service, bathtub, bath robe and slippers. Some rooms have living rooms.

Guests will enjoy meals and drinks at the on site bar and restaurant. The property features four bars; Mbudya Cocktail Bar, The Lounge Bar, A day and Night Club bar and Snak Bar area and a Spice Club bar. The restaurant offers a la carte menu. Complimentary breakfast is also served to all guests

The property offers a fully equipped gym and an outdoor swimming pool for guests to relax during a day. Guests can also enjoy Massage, Jacuzzi, Facial and body scrub offered at the Spa & Sauna Area. There are two fully equipped conference halls that are equipped with modern facilities and can accommodate up...

The outside and gardens look beautiful but there are not the restaurants or facilities mentiioned on their descriptions. 1 restaurant with food that takes 2 plus hours for them to make. It is never what you have ordered and when they say after 40 mins they dont have that and you place another order they bring you something different entirely even when you point to the menu then they ask you to write it down eg asked for pizza- they had no cheese then said chicken sandwhich after 1.5 hours egg ssndwhich with cold chips! You could get omlette each morning and they asked what you wanted and it never came out as asked. Showers leaked over the floor and leaked onto tile floors in public hallways always had to check the floors so dont slip over. TV didnt work and not always hot water. So even if you wanted a rest day to enjiy the so called resort you couldnt as access to food and drinks was next to impossible. The hot tub and sauna were supposed rennovations, air con didnt work in the gym. To leave the 'resort' it was $US60 for a driver to go eat food elsewhere. I asked to speak to management several times and got nowhere. Oh there is no efpos facility too though stated in site and on windows of the 'resort'. Avoid...