La Mai Hotel — Hotel in Chiang Mai Province

When we first checked in, the two staff members on duty were incredibly helpful — we had made a mistake with our booking, and they went out of their way to help us fix it. However, the manager was extremely rude. HalalBooking even called her to resolve the issue, but she was uncooperative and dismissive. I ended up using the free cancellation option provided by HalalBooking, and honestly, I regret rebooking with them at all after how she behaved.

The hotel photos are quite misleading. Online it looks modern and fresh, but in reality, the rooms are very outdated and worn. The “pool” they advertise is tiny — it’s more like a jacuzzi, not a proper pool.

Breakfast was disappointing too. The food was the same every day with no variety. On top of that, you even have to pay extra if you want a cappuccino, which feels quite stingy for a hotel breakfast.

Overall, apart from the kind check-in staff, this was a letdown. I wouldn’t...

Location- good. Room- not bad for price, but I wouldn’t say I recommend it. Service - parking guys, great. Front desk- not helpful and not professional.

We were told we didn’t have a reservation and then after showing proof, they still couldn’t figure it out. Took 20+ minutes to even find the reservation. Then they told us our room wasn’t ready.

At breakfast they told us it wasn’t included, to which I showed our reservation again (which it was clearly included). In the end, the breakfast looked terrible and we didn’t eat it. Too many good places in CM to settle for that.

I wouldn’t recommend it based on our experience, but the location is good. They’d be wise to replace some staff and improve their system. Online booking says, “welcome drink included, breakfast included, etc” Definitely not welcomed with a drink and not treated well...

We stayed here on our family holiday to Thailand while we visited Chiang Mai. ||We found the hotel to be very clean and the staff very helpful. They don’t speak english very well but really want to understand so with a little patience we got by! ||Giau was our customer service (her english is excellent) and she could not have been more helpful. She came to speak with us after our first night and when I mentioned the bed was a little hard and the shower head wasn’t working properly she was immediately onto it and fixed any issues that we had very happily.||We organised a couple of private tours through the hotel which turned out to be excellent. ||Food was also great. They have a very asian focussed breakfast with some toast thrown in. We didn’t mind that as we are staying in Thailand after all!! |I happily...