WhiteSandBeach Resort — Hotel in Ko Chang

Koh Chang has so many better options. Don't bother with this place. ||||The biggest issue is that you CANNOT stay here without a car. The road to the hotel is one kilometer straight down on like a 60 degree angle. You pretty much need a 4x4 to tackle it. The local taxis (songtheaw) refuse to drive it. We were forced to rent a car for our stay mostly because we spent the first day and night frustrated and angry, unable to get in and out of our hotel. At low tide, you can walk 1.5 kilometers along the hot, sandy beach to the town around the peninsula. But at high tide, you are trapped, no way to get around with waist-deep ocean and strong waves blocking your path to the hotel. The hotel have a car and every single time you want to come or go from the hotel, you have to call them and explain. They make you wait 15+ minutes ... and sometimes they don't answer their phone. We called them 20+ times one night before they answered. It was 9:30pm. ||||So ... we rented a car at an additional cost of 1600 baht just so that we could access our own overpriced hotel. That is also perilous as the road to the hotel is kind of death-defying. We saw one group of Thai locals lose traction and roll backwards down the hill, crashing into the rocks at the bottom. ||||The rooms are super average. Just okay. The hot water heater did not work at all. They don't change your towels each day unless you call them from your mobile and have strained conversations in broken English with them. The place is in perpetual shadow of the jungle mountains so everything is very wet and damp. The paths are rotten raised wood which your foot will go through randomly. It is in disrepair. ||||The worst part though was the breakfast. We went the first day then never returned. It was simply the worst food I have ever seen. All of it freezing cold. Just a single plate plonked down in front of you, no preferences allowed, I asked if I could have my eggs well done, they shrugged and gave me the same cold, sloppy eggs as everyone else. 2 cold, inedible hotdogs that I tried to give to an actual dog, but even he refused to eat them, they are not meat. One slice of fluorescent pink artificial luncheon "meat" of some kind. 2 slices of white bread. Thats it. It was vile. It was not food. ||||The staff tried. They tried to do their best. They were all pleasant enough.... but this place is just a mess. They are clearly super understaffed after they got rid of everyone during Covid. The beach area was covered in trash, both natural debris and plastic. They could have swept it once a day. ||||The beach is nice. Some of the most isolated and pleasant. Much nicer than the beach at the south end of White Sand Beach. ||||It was quiet at night. No thumping bass of bar music, I could not hear other guests. That was a good point. ||||The beds were comfy. ||||It is for these points alone that the hotel gets 2 stars instead of 1. ||||I have been to Koh Chang now 4 times... every other place I have stayed is a better choice than White Sands...

White Sand Beach Resort in Koh Chang, Thailand, offers a beautiful location that could be a tropical paradise, but unfortunately, our experience was marred by several issues that need immediate attention. This was our second stay here. First time was eight years ago. Owners have changed in between which might explain why we are not as satisfied as the first time. The resort's setting is breathtaking, with a pristine beach. However, the positives end there. Our stay was plagued by various problems that significantly impacted our overall enjoyment. One of the issues was the porch connected to the restaurant, which had rusty nails protruding dangerously. Several guests, suffered injuries. This is an unacceptable oversight that requires urgent maintenance. The staff at White Sand Beach Resort seem to be undervalued and underpaid, evident in their subpar service. The underpaid staff extend to every corner of the resort, from the restaurant to the cleaning staff. It's disheartening to see hardworking individuals taking the blame for issues that are beyond their control. The breakfast experience was disappointing, with cold and unappetizing food. The lack of cleanliness in the bungalows further added to our dissatisfaction. It was evident that the sheets were not changed between guests, raising hygiene concerns and indicating a lack of attention to detail in housekeeping. A significant communication barrier was observed, especially with the manager and what appeared to be the owner's son at the reception. Their poor command of English made it difficult to address our concerns effectively, and their tendency to respond with a simple "yes" to most questions was frustrating. Despite these issues, it's important to acknowledge the efforts of the restaurant and cleaning staff who, despite being underpaid, worked diligently to make our stay as comfortable as possible. They were not the source of the problems but rather the victims of poor management. In conclusion, while the location of White Sand Beach Resort is undeniably stunning, the numerous issues we encountered overshadowed the beauty of the surroundings. Urgent improvements in safety, cleanliness, staff compensation, and management communication are imperative for this resort to live up to...

There are very few places left where you can stay directly on the sand, this is one of them. The bungalows are basic, a bit tired and could do with a makeover and update but to us that wasn't that important. Our bungalow was right on the sand only 8 steps from the sea at high tide. We slept to the sound of the sea and jungle and woke to the most amazing view of the sea every day. The huts have air conditioning and hot showers. This is a secluded resort and recommend motor bike rental from one of the companies on White Sands. The road is very steep but we managed just fine two's up on a 160 moped. The breakfast has a choice of things and is ok, but we are not really breakfast people so usually just had coffee and a bit of fruit (note to resort - please have better quality fruit juice). Staff are friendly and always welcomed us. When you arrive on the island ask the taxi to phone ahead to the resort and they will meet you at the top of the hill to collect you. The walk to the the main White Sands beach at low tide is easy and at high tide interesting (depending how high the tide is you may need to use the wooden walkways up to rocksands, through the restaurant and then the other side - they don't look safe but we made it in one piece). Lots of other resorts and restaurants on the main white sands beach and is more lively, but if you like quiet and stunning beaches then this resort is great. We stayed here 30 years ago (huts very basic then) and returned this year twice in one month. Still a special place and hopefully will stay that way. |To White Sand Beach resort - a basic update with neutral colours and natural products, go with eco and basic rather than high end. It doesn't need much to improve what you have. Less choice at breakfast but nice local produce. |Big thank you to the staff and family and hope to return...