Mont Goei Pai — Hotel in Mae Hong Son Province

Having lodged in seven hotels/resorts in the north of Thailand during the last fortnight Mont Goey Pai was the only one I wish we had not stayed in. On returning to our rooms, after a day's hiking, we were dismayed to find that the beds had not been made nor the rooms tidied. My wife telephoned the reception to report same and the gentleman who answered told her that if we were unhappy we could have our money back and go elsewhere! I found this attitude not only disrespectful but it also exhibited an extreme lack of care for a family travelling with two young daughters at night time. In forty years I have never encountered such a flagrant disregard for customer care. No wonder we're the only guests during our time at this establishment.|Luckily we managed to find rooms at a large and splendid hotel in the centre of Pai named The Diamond De Pai which was actually cheaper.|I have never had cause to complain before and it is not something I do lightly however, if I had enemies, and I do not, I would never in a million years suggest they stay at Mont Goey Pai....

Beautiful location but it is about a 20 minute walk to the Pai Bus station where everything is happening, so its definitely a bit far, but on a positive note we had many friendly dogs following us back and forth when we didn’t take a taxi and decided to walk. Please read my full review:

both mornings my girlfriend went out there was no free breakfast, even though the Agoda(booking app) said there was. The one day she went out at 8, 8:30 and then 9 and there was no one there. the little kid at the front desk almost never smiles and he doesn’t speak or understand english at all. the TV that has many channels won’t allow you to change the language audio(password protected) even though some shows/movies were clearly English one lady was very nice and helped us with a free shuttle to the Pai Bus Station the day we were leaving...

The pros: excellent customer service – they even drove us on a motorcycle taxi to and from town, quiet, comfy bed and pillows, free coffee, plenty of hot water in the shower. The cons: the shower tiles were covered with mildew, the pipe under the bathroom sink did not actually connect to the sink so anytime it was used water ran out directly onto the floor, the room had a kitchen but no utensils or pans, etc, the place is 2 km from town. There is a restaurant across the street if you don’t want to travel. The menu is in English but none of the staff...