The Oriental Beach Village — Hotel in Rayong Province

When we booked at the hotel web site there was information regarding free room upgrade.|When we arrived at the hotel the security staff was friendly and welcomed us, but.. the reception staff (3 of them this afternoon) did not speak to us before we had waited until they where finished with their phones, not speaking but facebooking and chatting. We did not receive the welcome drink. We received the room we had booked and was told that we had been given high floor as room upgrade... not what we have experienced anywhere else in the world, but ok..|We arrived in the room, and there was no bed for our daughter.. We was then offered a flat rollable bed for the price of 700 THB per night. We accepted that but at this time we had a bad feeling regarding the hotel..|In the evening we discovered that one of the air conditioners did not work, the in room safe was locked and one light outside the bedroom was on at all times no matter how we tried to turn on and of the light switches.|The next morning a nice service guy came and changed the safe, and pulled open the air conditioner, which was really packed with dust, this he washed off in the bathroom sink and cleaned it with his hanker-chief.|The safe locked itself again a few minutes after it was changed, we informed one of the staff regarding the safe, but nothing was done with it during the rest of our stay.|Later on the staff in the restaurant told us we had to pay extra for our daughters breakfast (she turned 11 a few days before our visit to this hotel), I told them that we had booked with 2 adults and 1 child and informing regarding her age, and that the web site informed that breakfast was included for children under the age of 12, we also had to pay extra for the bed. The staff ruined our breakfast and after half an hour with discussions they told us it was ok, just the reception not giving us the correct breakfast coupons. At this time most of the guests in the restaurants listened well to what was going on and discussing loud regarding this.|During our stay we often had to request beach towels. Once one of the staff came with two towels to us after they had been locked out of the room behind the reception area, this was nice and good. A different time we was told we could not get more than one, and that should be ok for the tree of us she told us. During low season this is not good, and are not acceptable.|We was unlucky and broke one glass, and when informing the receptionist regarding this during checkout we was kindly given a bill for 60!! THB for an old white washed kitchen glass!! At this point I had enough, we payed the 4.900 THB extra for the “bed” and the 60 THB for the glass.||Most of the staff are from the philippines and do not speak Thai, their english is quite good.||The staff has no decission power, so when something happens they follow the management rules without thinking, and the guests are not treatet as guests, but as someone they must get money from.||Let me now tell you something regarding the state of the hotel and the experiences:|* staff have to use the guest elevators, meaning it is often filled with staff, cleaning utils, ladders, tools and such|* there is broken flooring around the pools, no warning sign was put up during the week we stayed|* there was markings from some old water damage in the bedroom from the bathroom|* the safe locks itself if one gets it closed and touch one key|* there should not be 4-5 people hanging in front, besides and in the back of the reception|* the reception staff should tell the guests good morning, day evening and so the first time they see the guest that day, just being polite without overdoing it as the staff in 7-eleven does|* no need for the receptionist to be super busy with their smartphone while the guests is around|* credit to the security staff, they where polite and friendly|* credit to the personnel cleaning, they where friendly telling us “Sawasdee” and being polite|* the personnel in the restaurant should not bother the guests before checking with the receptionist, once you bother the guest you have lost points|* local seasonal fruit should be available all days, not just in the weekends|* more than one yam for the breakfast would be nice|* credit to the staff in the restaurant for being friendly most of the time|* many of the lights in the pool by the beach was loose and not working, hopefully it was not dangerous|* water intake in the pool sucking very hard, making mark on my arm when I swam to close to one, no protection in front of the intake|* several of the sun beds by the pools where broken|* the mattresses to the sun beds by the pool seemed dirty and worn out|* the opening hours for the pool could be...

The management make the staff try to charge the customers extra for included stuff such as breakfast. If you break a drinking glass do expect to pay 60 THB for it even if it is an simple kitchen drinking glass. Several lamps in the pools are not working and are loose, hopefully it's not dangerous. The boardwalks around the pools and in the resort are broken, you may step through them and injure yourself. They did nothing with this when we where there. The sun beds are broken and the mattresses worn and dirty. When requesting beach towels (they normally lay out 6-8 in the reseption) we where told that 1 was enough for the 3 of us. The staff in the reception is very busy with their smartphones, leaving guests to wait and do not welcome the guests. Often there was 2-3 sitting behind the reception and 2-3 in front of the reception. Several if the reception staff and restaurant staff are from the Philippines and do speak english well, but they do not speak Thai. And are not polite or friendly with the guests. Do yourself an favour and book...

Staff are very rude, and seem more interested in their smartphones than serving guests, also don't seem to have any decision makers amongst them. Rooms are dirty and the housekeeping dont even seem to change sheets. Beds are as hard as concrete. No mini bar or room service. Attempting to call the front desk from your room is almost impossible. Rooms have inconsistent facilities between them. Not really a hotel, but "serviced" condominiums and doesn't deserve it's 4 star rating. Service is actually terrible, dont seem to offer any of the facilities that other hotels in their price range seem to offer. Restaurant is terrible and overpriced which isn't ideal as the hotel is quite isolated and there aren't many shops or restaurants in the area. Not enough sunbeds. Grounds are poorly maintaned, boardwalks are falling apart and are actually a safety hazard. Overall, the place may have had potential once upon a time, but a lack of interest from staff and owners has resulted in a poorly run facility that shouldn't even be open. Won't be staying...