Radisson Blu Hotel, Istanbul Asia — Hotel in Ataşehir

VERY BAD! I witnessed the case below. I have never seen such a poorly run business in my life. I'm not saying even hotel to this because even motels or hostels provide much more quality service than here. The room we stayed in was not a standard room, it was on the same floor as the king suite on the 16th floor which had a deluxe terrace. We live in the Netherlands and we booked through Booking on 27-28 September to have a bridal preparation room. As the bride and the groom, they made us feel a thousand regrets. The first evening they did not look at the phones. We had to go down 16 floors if we wanted something. And they didn't set the volume limit. There was a party in the next room. We wanted them to warn. Only after a few hours, the sound was cut off as if they were paying more money. We wanted water on two different days. They said we'd send it, and neither of them came. We called reception several times, but they did not answer. We were so thirsty and hungry that we had to take it from outside. In the hallway, there were trays and trashes that had been left. The toilet door was broken and there was a huge crack in the terrace window. They caused problems to my guests and the photography team during the entrance and proceeded to a huge argument below. I am not informed on ID cards that visitors should carry! We were overcharged and paid provision. The provision lifted on 12th DAY! after I left after I argued with them several times on the phone. I had a breakdown and cried. Mr. Semih, the receptionist, witnessed this. If you're going to get service from this business, it's better to throw away your money or give it to someone who needs it. You won't lose anything anyway. None of the employees do their job seriously. The managers come and go according to their pleasure and they don’t try to solve anything. They just say we are busy. Deputy Director Ms. Gokce and the general manager called us and accepted their fault. They offered a new stay to compensate, but I would never stay in RADISSON BLU ASIA if they gave the king's apartment. PLEASE DO...

Dear Radisson Blu Asia Hotel,

I wanted to take a moment to express my heartfelt appreciation for the wonderful stay I recently had at your hotel. The experience was truly exceptional, and I believe it is important to acknowledge the exceptional service provided by your staff.

I would like to extend my gratitude to Kadir, the Reception Supervisor, for his outstanding professionalism and attentiveness throughout my stay. His warm welcome and efficient assistance made me feel truly valued as a guest.

Furthermore, I would like to recognize Dilara, the receptionist, for her friendly demeanor and helpfulness. She was always ready to assist with any queries or requests, ensuring that my stay was comfortable and enjoyable.

Lastly, I would like to express my gratitude to Sueda, another receptionist who provided exceptional service during my stay. Her dedication and attention to detail were evident in her interactions, and she went above and beyond to ensure that all my needs were met.

The combination of their hospitality, knowledge, and willingness to assist truly made my stay memorable. They embody the spirit of excellent customer service, and I wanted to express my sincere appreciation for their contributions to my enjoyable experience at your hotel.

Once again, thank you to Kadir, Dilara, Sueda, and the entire team at Radisson Blu Asia Hotel for providing such a remarkable stay. I look forward to returning in the future and recommending your hotel to others.

With warm...

I stayed here for 4 nights and paid €750, yet this hotel managed to ruin the entire experience with dishonest charges and shockingly poor customer service.||At checkout, I was forced to pay €17 for a single minibar drink, even though no prices were displayed anywhere in the room. This alone is unacceptable and feels like a deliberate tactic to overcharge guests.||Even worse, I clearly explained I was already late for my flight. Instead of showing the slightest empathy or professionalism, the staff blocked me at reception over this absurd charge, refusing euro coins and insisting on a card payment. Their attitude was cold, inflexible, and dismissive.||Considering that I spent €750 for my stay, it is honestly shameful that the hotel couldn’t make a simple goodwill gesture or show any understanding. Instead, they acted as though I was an inconvenience for questioning an unpriced minibar item.||Because of this pointless confrontation, I almost missed my flight—all over a drink I never agreed to at that cost.||This hotel shows zero respect for guests’ time, money, or loyalty. If you value transparency, integrity, and basic decency, stay somewhere else. This was a disgraceful way to end my trip and should serve as a clear warning to...