By Trio Hotel: İstanbul Güneşli&Basın Ekspres — Hotel in Bağcılar

I booked this hotel as I was attending the Champions League Final. They contacted my 7 days before I was due to stay saying they had to cancel the booking because I had paid the wrong price (basically they wanted me to pay a LOT more because it was the Champions League Final). By this time it was too late to find alternative accommodation so I had no choice but to rebook with them at the more expensive price. They agreed to give me a refund. I am still waiting for it. They say they have authorised it with Hotels.com (who I booked through) but Hotels.com say they cannot contact anyone at By Trio to get the refund authorised. I have screen shots of all communications with By Trio and Hotels.com. They promise the refund but I am still waiting. ||The hotel itself is very new, small, intimate, nicely appointed, comfortable, clean and everything you need. It's not in the "best" area of Istanbul (basically in a business/manufacturing kind of area so there's very little around in terms of restaurants etc) but I get the impression there is an amount of development going on so the area will no doubt improve. It's just a real shame they're really very bad at customer relations. If it wasn't for the poor treatment I have received I would be leaving a much...

The hotel suits only for those who are about stay 1 night. Spent 4 nights here, no one even thought about to clean my room. for the breakfast youlll get 2 hard boiled eggs, and a cup of coffe (for 100TL). No one was able to evev print out the invoice for accomodation as "the printer is...

Booking is in July 2023. I have contacted them on WhatsApp for cancellation due to medical emergency and they have been extremely rude, so just want to warn other customers. I have the whole chat copy pasted so that people know the kind of attitude the hotel management have and it is...