Renaissance Polat Istanbul Hotel — Hotel in Bakırköy

My name is Vijay and I live in Sydney Australia.

I am a frequent traveller and have been travelling around the Europe, China, New Zealand and Australia for work and for business. In the last 10 years, if I have to summarize I have stayed more than 500+ nights in Europe (Czech, Germany, France, Switzerland, Italy, Hungary, Holland, Poland, and Luxemburg), 400+ nights in China, Hongkong, India, Thailand, Malaysia, UAE (Dubai), Qatar, and 200+ nights in Australia and New Zealand. I never thought of posting a review as I always had a Excellent experience in all the hotels across all the above mentioned countries and was very satisfied until now.

Recently I was travelling to Istanbul Turkey for the medical reasons and stayed in Renaissance Polat for six (6) nights and can say that this was the most horrible experience by far.

I will try to provide all the good and bad details for the people reviewing it.

Good Experience: Very professional and staff serving the Breakfast (No doubt - 5 stars) Room cleaning (4 stars)

Bad Experience (0 Star - Service): Very Unprofessional (0 star) Rude (0 star) Racist - As they were very warm to Turkish/European visitors (0 star) Empathatic (0 star)

Note: If you are brown/black skin don't go to this hotel as the Front Desk staff is very racist and you may not get the respect that everyone deserves

Sequence of events: 30.06.2022: Arrived at Hotel, the front desk guy was nice as I requested for higher floor. He told me very nicely that unfortunately all the rooms are booked we can change it tomorrow morning once people check-out - All good 01.07.2022: Went downstairs, one of the front desk guys said yes we have room available and will change after 2:00pm - All good Around 2:00pm, The guy I spoke was busy so I spoke to another guy. He told me sorry we don't give higher rooms with a good view for free and you have pay 30 Euros per night. Then that guy spoke to his other colleague in Turkish and started laughing. Looking at their attitude I declined and i stayed in the same room as I thought 30 Euros is too high 03.07.2022: I went to front desk to call for taxi, and luckily there was another girl available. I asked the question (just to confirm about the 30 euros), she said no there are no additional charges for the higher floor with good view and can be provided to the guests if they are available. So I again requested her if I can change. She said I will provide you a room as per my preference 04.07.2022: Don't know what happened in a day, I was again provided the room that had apartment view so no view at all. I request to change and She was very rude to me 06.07.2022: During the checkout, same girl was once again very rude to me when I went their to ask for the check-out time.

THIS IS WORST EXPERIENCE IN MY WHOLE LIFE. WILL NEVER RECOMMEND TO MY FRIENDS AND COLLEAGUES WHO ARE TRAVELLING TO...

We arrived at the hotel at 4:00 a.m. and with the utmost cooperation, they delivered our room on the 6th floor at 10:00 a.m. To return, after checking out at 12:00 p.m., we can use all the hotel facilities, including the pool and spa, until the end of the night when the flight departs. It was our return, it was ready for us. The location of the hotel is excellent in Gazi Osman Boulevard, where the end of the boulevard reaches the Republic Square and the statue of Atatürk, and the other side of the boulevard reaches Gazi Blvd, which is one of the main streets of Kanak district, the exchange (odak doviz) with the best exchange rate is exactly It is at the intersection of these two boulevards. The hotel has 8 floors on the ground and 3 floors below the ground, the restaurant of the hotel called Sky Fire is on the 8th floor and all meals are served in this restaurant, the second floor is the spa and massage center and the swimming pool and the third floor The sports center is a hotel. The staff's command of the English language was quite adequate and we did not encounter the slightest problem in terms of communication. The quality of the hotel's breakfast was between average and excellent, the variety of breakfast items was good, but as a rule, you expect the most complete breakfast from a 5-star hotel, which met 75% of my expectations. The hotel room is a perfect size, about 35 meters, with full height windows and a very beautiful view of the garden of the opposite hotel, the cleanliness of the rooms is excellent, the air conditioning and the heating and cooling system are perfect and perfect, there is an iron and an ironing board in the room, there is a Turkish bath. Of course, there was no toothbrush and toothpaste in the room, which was done at our request. Daily cleaning of the hotel was done regularly every day. Of course, they made me a little uncomfortable in terms of service, because I asked for tea, water, and napkins 5 or 6 times until they took care of it. Finally, they apologized, but again, the expectation from a 5-star hotel is the highest. The internet of the hotel is really excellent and there was even a connection in the cafe in front of the hotel on that side of the boulevard and the smallest problem was not observed throughout the hotel. In general, the hotel receives a very good score in all aspects, and except for a few minor problems in the service, the normal and not so big lobby for a 5-star hotel, and also the good quality of breakfast, but not for a top 5-star hotel, in all other cases, the score is...

I stayed for 3 nights at Polat Renaissance Hotel for business reasons as I was a member of the organization of the event “Euromed Summit of Economic and Social Councils and Similar Institutions” that took place in Istanbul, on June 23rd-24th, 2025.|I was positively surprised by all the amenities and services this hotel offers, and by the warmth and efficiency of the entire staff from the moment I arrived. |I would like to thank you from the bottom of my heart:|- Duygu, Erhan, Serdar and all the front-desk staff for all the efforts made to let all the participants and the organizational team have a great stay. Everything was perfect and went smoothly. Thank you so much!|- Burak and Dyar for their unstoppable and exceptional service. They were not only attentive but also incredibly proactive in addressing any needs all the working group and participants to the event had, ensuring a pleasant experience throughout their stay. Everyone was happy and satisfied.|- All the other members of the staff from the housekeeping to ensure the cleanliness, order and comfort of common areas and rooms, to the restaurant and swimming pool staff. You are incredible!|Despite being located outside the city center, all the hotel's amenities are extremely helpful. The sport center, hair designer services, and SPA facilities provided great opportunities for relaxation and wellness. The beautiful swimming pool and quite rooms with stunning sea view offered a comfortable retreat after a busy day.||One of the highlights of my stay was the breakfast experience and the restaurant more in general with its wide variety of high-quality products that can cater to every palate. Not to mention the variety of coffee-break food & drinks and the way the dishes were presented from the hotel during the event.||Polat Renaissance Hotel Yeşilyurt will remain in my mind for other events that we may organize in Istanbul as it really exceeded all my expectations, because whether you are traveling for business or leisure, this hotel offers a perfect blend of comfort, luxury, and outstanding service. I would highly recommend it to anyone visiting Istanbul, looking for a remarkable hotel experience.||Thank you to all the staff for making my business stay wonderful!|PS: I had not time to take many...