Peninsula Gardens Hotel - Adults Only — Hotel in Kaş

Oh dear, this was not our first time staying at this hotel, but it will be our last.

To start with, we were disappointed by the lack of assistance with our luggage upon arrival. Despite numerous staff members at reception, no one offered to help, which set an unexpected tone for our stay. This level of service was quite different from what we experienced two years ago.

While waiting for our room to be ready, we decided to relax by the pool. We requested towels but were told none were available and that they would bring some down to us. Unfortunately, after waiting for 40 minutes, no towels arrived. Adding to the inconvenience, I was asked to leave the pool area for cleaning, which could have been communicated to us at check-in, especially since we were encouraged to use the pool while waiting.

I had to seek updates on our room rather than being informed, which was both frustrating and disappointing. When we finally got into the lift with the young porter, he asked which room we were in, which was aggravating as I assumed that the details would already be coordinated by the staff. It felt as though we were managing our own stay rather than being treated as valued returning guests. Instead of relaxing, I had to take charge to prevent further issues from arising.

In the room, I inquired about celebratory drinks and was surprised to find that there was no clear information on pricing or available options. We were simply told, "wine in the room, pay on check out," without any further details. This lack of clarity was disappointing, especially when the wine offered was significantly overpriced.

On a positive note, the pool staff by the sea were exceptionally attentive and made an effort to ensure we were well cared for.

However, breakfast was incredibly disappointing. During our previous visit, we enjoyed personalised service from a staff member named Solomon, who made our mornings delightful and memorable. This time, the experience was vastly different! Breakfast was served buffet-style with no labels, with minimal attention from the staff. Basic service standards, like clearing plates from the table, required us to ask for them to be removed.

I've included images from both our previous stay and this visit to illustrate the significant decline in standards and presentation.

The staff did have difficulty understanding English. While I don't expect fluency, I did anticipate a basic level of knowledge given that this is a tourist hotel, which made communicating our needs challenging. Moreover, the buffet was poorly managed. My partner was told he couldn't serve himself coffee, yet no staff member came to assist us.

The condition of our room balcony was also concerning, with shabby decking and loose wood that nearly caused injury. Image attached.

Overall, the management and service standards seem to have declined significantly.

We were hoping for the same exceptional experience we had in the past, but sadly, that was not the case. This has made us decide not to return in the future, and we will be considering alternative options, such as the Tamara Hotel, for our next visit to Turkey.

We understand that mistakes happen, but there was no effort made to address or improve the situation during our stay. This level of service is disappointing and does not meet the expectations we had based on our previous visits or the star rating...

Such a beautiful resort🥰 The online photos is what you get. It’s peaceful & quiet with its own private access to the sea (no need to go to the public beach up the road which gets really busy). The staff were friendly, helpful and professional. Our room and the facilities of the resort were clean and well-maintained which is really important to us. I LOVE how each room has its own private pool which is a luxury in Türkiye resorts.

The Coral Room was spacious and airy with a comfortable mattress. I didn’t mind the mirror over the bed. The balcony seating was comfy with uninterrupted views of the sea and mountains. The private swimming pool was the big seller for us. It was clean and had beautiful lighting in it at night which can be turned on/off from a switch inside the room. Mini bar contains a variety of the usual items, some of which we used. It was pricey though so we bought from a local convenience store as well. Loved the room service which we used for lunch time and really enjoyed.

Breakfast is complimentary and delicious. All other meals are offered but expensive for us. We did have dinner at the resort the first night though (since we were too tired to go out) but we don’t regret it. It was delicious and they gave us a complimentary small entree. The resort has a small but sufficient lunch and dinner menu but I would have liked to see more Turkish Cuisine offered over the Western Cuisine. We chose to have dinner at town for the remaining nights due to our budget.

The Kas town is a 5 minute drive with no traffic. It gets REALLY busy towards the evening including traffic jams (about after 6pm) so have dinner early if you want to avoid this, or pick-up/have delivered some take-away dinner and have at the comfort of your room.

My recommendations to hotel: Bottom half of balcony glass of each room frosted for extra privacy Rooms need more sound-proofing so replacing doors with some sound proof seals can help to keep embarrassing noises in the room 👀 Extraction in bathroom to reduce humidity. There is a small window but no netting so mosquitoes and other flying insects can come flying in if left open for much-needed ventilation. There were a few times during the day in which we wanted to order a cold drink but some items were strangely not available like a mocktail and iced frappe. We were told there was staffing issues, which we understand- but it is a five-star resort… it must be possible to have back-ups or multi-skilled staff? Young staff are attentive and friendly but some may need a little more training as some of them were slow to set up the breakfast buffet especially when one of the days it was opened 15 minutes late. I don’t think I’ve ever seen a worker place the serving spoons out slower than the young girl did. I felt like getting up and doing it for her : / (that’s the hunger talking btw) Any official laundry service? I did ask but it seemed there wasn’t any official laundry service, but they said they may be able to offer it. I think an official laundry service for customers is beneficial especially for those staying for an...

My husband and I stayed at Peninsula Garden Suites for five nights in May as part of our honeymoon. The property itself is stunning—nestled into the cliffs with breathtaking views of the sea from every patio. We booked the Jade Junior Suite, which was one of the more premium options available, and while the room looked generally clean and spacious, it lacked basic amenities like storage space, a place to put toiletries in the shower, and working sliding screen doors. All minor issues we were happy to overlook.

Unfortunately, I woke up the next morning covered in what turned out to be bedbug bites. Upon inspecting the bed, we found bugs and markings consistent with fecal evidence. We reported it immediately to the front desk. While the staff member we spoke with was polite, the management insisted it couldn’t be bedbugs because the room had been sprayed ten days prior. We tried to explain, but it felt like either a language barrier or a lack of understanding about how bedbugs actually work. Though no one ever apologized, they did give me an ointment and called us a taxi to get further medication from a pharmacy, which we really appreciated.

When we asked to switch rooms, the initial reaction was dismissive. We were told it was likely just mosquito bites and encouraged to use a plug-in repellent. After pressing the issue, they showed us alternative rooms—all MUCH smaller and underwhelming than the suite we had booked. We reluctantly accepted the major downgrade and asked if we could at least continue to use the patio from our original room. Begrudgingly, they agreed and told us we’d be moved into a nicer suite (similar to ours initial room) the next day. However, the next morning, they backtracked entirely. We were told that they wouldn’t be moving us after all because the other suite had already been cleaned and they didn’t want to clean another room. This was incredibly disappointing—especially because we had been so patient and flexible despite the circumstances..during our honeymoon.

Eventually, they allowed us to use the pool and outdoor area of a lower-level suite—but not the interior. Which meant every time we needed a drink, to use the bathroom, or to wash our hands, we had to walk back upstairs to our downgraded room. My husband and I trying to remain positive and make the best of the last few days of our honeymoon, agreed and thanked them though all of it was just so disappointing.

At checkout, we asked about a partial refund to reflect the downgrade and the disruption, but they denied any responsibility. We were told that we “chose” to change rooms and that the bites were just mosquito-related and we just should’ve used the repellents and kept our room. At this point, the gaslighting had become frustrating and disappointing, especially after we remained calm, respectful, and extremely flexible throughout.

This hotel has great potential, but our experience was frustrating, disappointing, and has left me with is now 20+ bedbug bite scars. I really do hope management uses this feedback to improve for...