Naturella Apart Hotel — Hotel in Kemer

Spent a week here. The architecture is beautiful , the garden and pool are beautiful as well, views are nice. ||BUT ||Staff doesn’t speak English at all (except the owner and a nice lady, perhaps his daughter)||Wi-fi Is free only around reception and the speed is low, so if you have to explain smth to staff somewhere else but reception - it’s not possible, they try to speak Turkish. ||||DO WE LOOK LIKE PEOPLE SPEAKING TURKISH?||||They helped with taking some medicine to a fridge , that’s nice, as we didn’t have such. Also, fridge and kettle are always located in hotels’ rooms BUT here this “pleasure” available only for apartments not rooms. They charge 30 liras for a cup of tea and 10 for hot water (in cafés, price for a cup like 8-15 liras)||the owner is rude,greedy (not only our opinion, we were told so) and tries to earn money even on such small things as water and internet connection. Of course, he seems nice at first , smiling you and so on, but as a problem appears- he’s changing ||||The attitude is great if you are ready to pay for everything and a lot.||||Bad quality coffee in the coffee machine, there was spoiled milk in a jar on our first breakfast.||Breakfast is poor and identical day to day. ||||The apogee was dirty sheets which were promised to be changed every 3 days. We were looking at sheets hoping to get new but for 5 days they were the same. Cleaners just made the bed , thanks I’m able to do it myself.||So about 2pm we went down to reception and asked to change them , the boy said okay I’ll transfer the information to cleaners (the conversation was on Google translate)||Then we returned to room at like 7-8 pm , and guess what, sheets are still dirty :)||Then we ran into the “host family” asking the owner to change the sheets finally. He asked the girl who was responsible for cleaning that day(she was sitting next to him). She said she had changed them :) Lol such a liar (she also said that I had told her not to touch anything, but how she understood not knowing a single English word))))))) ||The man said “I believe my workers, wait for 3 more days” we had left only 2 ||So we had to make an argument to make them change them , like is it a normal attitude? He also said that “you Russians are used to your standards, it’s Turkey” and etc ||I’ve been to 26 countries and never had to make an argument to have my sheets changed.||Eventually, the sheets were changed||||So if you want to stay here - be ready to pay for every tiny thing and get along with such an attitude. The best person working here is the owner’s daughter and, no fights with her and she took out medicine to her room the first day :) nice lady ||afro boy cleaning the territory is nice too) ||||I also got a poster on the door (HB) and a vase...

Spent a week here. The architecture is beautiful , the garden and pool are beautiful as well, views are nice. BUT Staff doesn’t speak English at all (except the owner and a nice lady, perhaps his daughter) Wi-fi Is free only around reception and the speed is low, so if you have to explain smth to staff somewhere else but reception - it’s not possible, they try to speak Turkish.

DO WE LOOK LIKE PEOPLE SPEAKING TURKISH?

They helped with taking some medicine to a fridge , that’s nice, as we didn’t have such. Also, fridge and kettle are always located in hotels’ rooms BUT here this “pleasure” available only for apartments not rooms. They charge 30 liras for a cup of tea and 10 for hot water (in cafés, price for a cup like 8-15 liras) the owner is rude,greedy (not only our opinion, we were told so) and tries to earn money even on such small things as water and internet connection. Of course, he seems nice at first , smiling you and so on, but as a problem appears- he’s changing

The attitude is great if you are ready to pay for everything and a lot.

Bad quality coffee in the coffee machine, there was spoiled milk in a jar on our first breakfast. Breakfast is poor and identical day to day.

The apogee was dirty sheets which were promised to be changed every 3 days. We were looking at sheets hoping to get new but for 5 days they were the same. Cleaners just made the bed , thanks I’m able to do it myself. So about 2pm we went down to reception and asked to change them , the boy said okay I’ll transfer the information to cleaners (the conversation was on Google translate) Then we returned to room at like 7-8 pm , and guess what, sheets are still dirty :) Then we ran into the “host family” asking the owner to change the sheets finally. He asked the girl who was responsible for cleaning that day(she was sitting next to him). She said she had changed them :) Lol such a liar (she also said that I had told her not to touch anything, but how she understood not knowing a single English word))))))) The man said “I believe my workers, wait for 3 more days” we had left only 2 So we had to make an argument to make them change them , like is it a normal attitude? He also said that “you Russians are used to your standards, it’s Turkey” and etc I’ve been to 26 countries and never had to make an argument to have my sheets changed. Eventually, the sheets were changed

So if you want to stay here - be ready to pay for every tiny thing and get along with such an attitude. The best person working here is the owner’s daughter and, no fights with her and she took out medicine to her room the first day :) nice lady afro boy cleaning the territory is nice too)

I also got a poster on the door (HB) and a vase...

We came at this lovely place in October for 1 week but finally we stayed for 1 month) Welcoming atmosphere of greeny garden on the hotel territory, fresh air from close mountains and less tourists than in summer made our stay at this place home like! Approx 15min far from sea, not close to main noisy road but still not far from the center cause Kemer in general is compact town. Living area was good for us: 1 bedroom with all necessary (1 bed for 2 persons, 2 chairs, 2 normal wardroabs, by our special request Husein-the-host gave us one extra table ). One medium pool with lounge chairs, umbrellas for sunbathing, billiard table, lounge zone with sofas for nice evenings with diverse music (you may choose any disk from the Host's rich music library for any taste). ||Our shower sprinkler (nozzle) gave almost no water so the next day host fixed the problem by himself) Regular cleaning, minimal breakfests, free wi-fi in the lobby, internet in your room for extra 1 usd/day. Laundry 100 TL. What we missed about was only cooked oatmeal🙂 ||During our stay we got used to Husein, Aisha, Kadria, Emre so much that after 1 week since we checked out, we miss them already.. This place is so adorable! As they said great renovation is coming since it s welcoming guests since 90s! Wonna come to this place again and witness second birth) it s not 5star all inclusive hotel, but it has its own charming atmosphere. Proved and...