Pine Beach Belek — Hotel in Serik

The hotel's lay out is done nicely and I am purely giving 2 stars due to this factor. It's generally a lovely place surrendered with lemon and orange trees. There is a shuttle bus from main pool area up to kids club and also to the aquapark. Very easy access all around the place however this does not change the fact that the food and service are below average.We liked the hotel mainly but the food and entertainment was deffinitely below our expectations.We have seen same main dishes for 5 days repeatedly. They seem to serve previous evening's left overs on the next day which is unacceptable and that rises a concern about hotel's quality. You can easily notice that on cheese platters, chips, pizza and most other main dishes which are served 2-3 times over and over again. We had a sweetcorm on the last day and it was ridicoulously hard to eat. They seemed to boil it again and again and serve to the customers for which it should have been thrown away on the first day as the weather is hot and the food gets off easily. Entertainment is quite limited and less tempting to join overall. During our 7 days stay we only watched 2 activities, one was the pool party with a show and one game with a bouncy castle in the main pool area. Kids club seemed to be fine but again due to majority of guest being Russian they seem to aim to entertain their kids more. We went to watch a kids movie on one of the evenings also and that seemed to be in Russian too. When we questioned this with one of the staff we were told they choose the language based on majority. So unluckily if you are the only national from your country there is no way your kids will be treated in the same way.We have stayed in one of the blocks and room seemed okay. The carpet on our room seemed to have lots of dirt which required deep cleaning rather than daily wipe out. They purely ignored that part and kept accomodating it. For such price, I expect to have a clean flooring which was missed on this occasion. Also, AC on some bar areas are out of order. So if you fancy a cold drink in boiling hot weather especially between 12 and 3pm the lobi and bar areas should be ideal but not in this place as you need to hunt for a seating with AC on which are mainly further away from bars. Additionally, if you are a coffee lover and prefer to have one in the mornings while chilling in the bar area you need to wait until 10am as they do not serve before hand. The only thing you can do is to get yourself to the main restaurant and treat with a coffee aftewards. Additionally, 99% of the visitors seems to be Russian so pease be prepared to feel like you are on holiday in a little Russia. There is mixture of Turkish and Russian staff in the hotel so if you are coming from abroad be prepared to be able to speak either language otherwise English is nearly unknown here.The Customer Services in the hotel is very poor and less interested to be involved in anything. We have hardly been asked how our stay was during a week's accomodation. They are less keen on improving their services or anything related to the hotel. Lovely place with really poor management!Overall, the kids had a nice time as toddler pools were quite nice but this does not change the fact we were not satisfied with the food, sevice and entertainment overall. For such budget, you can easily get a better holiday package elsewhere. Therefore I wouldn't recommend this hotel to anyone...

This is our second time here but the first time during the high season. That makes a big difference because many more facilities were operating this time.||There is a lot to like in this resort. Our room (the most basic) was large, clean and well laid-out. The mini-bar fridge worked well, the closet was equipped with plenty of hangers and shelves/drawers and the bed was comfortable. Their standard is a large double bed plus a single bed which we found convenient for staging things.||Food was varied, well-prepared and delicious. On their "Turkish" evening, they had a Maraş ice cream server, and he was a hit. We sat next ro him and enjoyed the show. The kids loved it! Other food locations - snack bar, patisseries, beach snack bar, gözleme/waffle stand offered pretty continuous coverage and plenty of good choices.||The staff was uniformly friendly and helpful.||We attended a couple evening entertainment shows - Ghost House and Michael Jackson. Both were very entertaining. Related, the animation/entertainment team was busy and quite effective, filling the day with a good variety of activities, from exercises to games. It was well planned and well executed.||We used one of their pavilions during the last three days of our stay. I highly recommend it. Not only for the convenience and comfort but also for the continuous wait service, from drinks to hot french fries and onion rings to ice cold ice cream. The location, right behind the beach, nicely complements having a room with a garden (vice sea) view.||We also sampled one of their a la Carte restaurants (seafood). The food was quite good, especially the starters, and the service/atmosphere was the best a la carte experience we have had in Antalya resorts.||Recommendations? A couple. ||Sometimes the water temperature in the shower varied a good bit. That's probably a difficult fix, but it's worth adding to the "to do" list.||İn 2025 Türkiye, it is common to find one's wallet containing only 200TL notes, especially after providing some well-deserved tips. I found myself in that situation, and I was unable to find anyone who could make change. Reception recommended the Bell Stand (which recommended Reception). The store downstairs wasn't able to help either. The losers were the deserving employees. It is probably a "sign of the times", when people use credit cards almost exclusively, but we recommend establishing a place that is stocked with change for these situations.||Again, our compliments and thanks for a very nice...

PROS Outside it seems like a Maldive resort - all nice, clean and green. Absolutely adorable. Huge variety of food of all kinds. Rooms are renovated and spacious. The staff tries to be smiley and polite.

CONS Upon reservation, I requested to be on ground floor (club standard room) if possible. During checkin they’re telling us we're on the 2nd. No availability? “Oh, no, there is availability, we’re gonna move you.” When arriving to the new room, I see it's the closest place to the night club - what a great spot for a family with a toddler :) When I realized that, I again requested to be changed back to the initial place, no matter the floor, as long as we're distant from the night club. “Dont worry, we’ll figure it out”. In the next room we were situated, 2 hrs later we figure out that the sink/toilet was leaking water out of it. I informed the Reception for the problem, but decided I was not gonna move any further, especially after unpacking 3 family suitcases. The plumber checked the problem in our absence, but aside of leaving us w/o towels -obviously to wipe out the floor- it didn't help. After the 2nd visit, the problem was fixed. Yay!

NOBODY, literally NOBODY speaks English aside of 1-2 people in the WHOLE resort. Its either Russian (90%+ of the guests are Russians) or Turkish. “Guest relations” use Google Translator to help you. Thanks God it existed!

Cleaning is every 2d, not daily, so our small garbage cans were always exploding. The toiletries were never refilled.

The mini bar is refilled … to unknown principle, but definitely not daily. One day you get a snack, the other day you get refreshments refilled, but you never get ALL stuff refilled at once.

Everything and everybody is very slow.

The mini pool bar was about to close. We were 3 on the line. The bartender served the guy before me and told me and the kid behind me that they were done for the day. She saved 1 min of her time not serving 2 cokes.

The LOUD animation goes till 12:30. The official start of lunch is 12:30 - I guess that's why. However, there are some snack restaurants that open 12:00, thankfully, cause majority of Bulgarian kids have lunch at 12 o'clock, so we had to bear half an hour each day at lunch time the loud music, which was quite irritating.

The guy responsible for the garden was cutting tree branches at 14:40 just in front of our patio, when our toddler had a nap.

So let's not go any further. I think it's...