Lake Bunyonyi Rock Resort — Hotel in Kabale

Poor value-for-money and might ruin your vacation

We were supposed to stay here 3 nights but instead had to cancel after two nights due to poor experience. Below a list of reasons why you should not spend 162 USD / Night here:

You won't get peace - there is a construction work on-going to make the resort bigger that starts ~7am and lasts until late afternoon. Also, in the night time either the guards or some other random nearby residents made a lot of noise right next to the our room. Also, nearby island plays loud music from speakers the whole day

Shower's not working - the shower seems to have pumping issues and so water just isn't properly coming out (much worse than in cheaper resorts / lodges). Takes roughly 7minutes to get hot water.

Poor accessibility - it's really hard (and dangerous during rains due to muddy road, hence possibility for land slides) to get to the location as its the furthest hotel on the lake from the single muddy road that takes you there (5km from the first hotels - but takes roughly 20-30mins by car depending if you arrive during day or night). Much closer resorts / hotels with similar or clearly cheaper price points exist that just are just much better (i.e. BirdNest resort)

Bad wifi - it took ~2mins to load Google front page

Bad service - They were in general nice but the way they handled the above issues was just not how it should be when you pay 162 USD / night. Firstly, they promised to fix the shower after we complained but never ended up doing so. Secondly they promised to fix the wifi but never ended up doing so - this we understand as there were some network issues not dependent on them but they should have not promised to fix it. Thirdly, we used their laundry services and asked that they would return the clothes as dry as possible next morning. Instead the clothes were completely wet implying that they started to wash the clothes not only next morning (when they had to return them to us).

Payment / refund issues - when we asked to cancel our third night and asked for a discount for above points, they ended making us pay for the full two days, and for the service charges for the third day. So in the end, we ended up paying 177 USD / night. Furthermore, they don't take credit cards (due to internet connection issues) but offer to pay through a link where you will end up paying additional 4% service fee. Also, it took us ~5 hours of our time to cancel address the above points and get to a solution where we pay for a night more than initially agreed.

All in all, the hotel seems to be under construction and some of the processes are just not clear for them, hence would highly advise not to stay here. Especially as there are just so much better / cheaper...

We had a great experience at this resort, and there were several standout aspects. First, the staff went above and beyond to help us organize our entire trip through Uganda. Robert, the owner, personally drove us to various destinations or arranged transportation for us, covering multiple days and over 1,000 km. This level of service was truly exceptional.

The resort itself is peaceful and beautifully located, with stunning views of the lake—definitely its main selling point. The quiet atmosphere, abundant birdlife, and serene surroundings make it perfect for unwinding. The food was excellent, and the staff, including Bruce, Ken, Mohammed, Ruthie, and others, were incredibly kind, accommodating, and friendly. The rooms were clean, and the amenities were good overall.

That said, there are a few things to be aware of. The internet doesn’t work well in the rooms but is reliable in the reception and common areas. Electricity occasionally goes out, but the resort has a generator that kicks in after some time—this is more of a general issue in Uganda than a fault of the hotel. The last 1-2 km of the road to the resort is rough, so a 4WD is needed after rain - I would not recommend arriving at night. Alternatively, and in our case, the hotel can organize a boat transfer, which was easy and convenient for us.

Overall, it's a great place to relax and unwind—a charming retreat that offers a balance of attentive service and...

A last shangri la for those who seek solace and tranquility. Almost like a dream place.. Best location on banks of Lake Bunyonyi with a bay exclusive to the resort. Best views in the area. Good food and very hospitable staff. Resort offers complimentary kayaking with brand new equipment and well trained staff. Fishing from their jetty was a bonus with little tilapias to catch. The resort organises trips to islands and lake excursion at very nominal prices while a dedicated guide keeps giving interesting information. We travelled with small kids and found the place very accomodating for food etc. Dining area overlooks the lake and a breakfast under the sun is not to be missed. Rooms arevery clean, spacious with good washrooms, crisp white linen and full view of lake. The resort will soon open water villas, another unique feature. Overall a great place to stay and...