Premier Inn Dubai Dragon Mart Hotel — Hotel in Dubai

I don't know how to rate my experience... A part of me loved it another part annoyed by it.

The team here are all professional and friendly, top service overall. They will do whayt ever you need to make you happy.

However, the breakfast was a let down, options are there but after 21 days it gets really boring dull and flavourless. The fact that there is only Filter coffee was a big let down. The silly lady that worked there told me that they don't serve instant coffee or espresso, I should get my coffee satchels from the room if I want other than their lame filter coffee: "No sir these are good beans we make espresso from the beans we use to make this filter coffee" to which my response was "very crappy coffee my dear", I mean wanting instant coffee over their options tells you much!! However the rest of the team is great in all honesty but they feel a bit intimidated for some reason lol.

On to the reception team, all great people and good at talking & greeting.

The valet team, God bless them - I did argue with one of them on my first day, wanted to go out after 10pm he said to me it's my problem and my headache later on to get parking, not his problem after 10pm, which was pretty frustrating. I spoke to the management the next day to which they were very apologetic on his behalf and assured me to not worry about that incident, it's the valet responsibility hence forth. After two weeks of my stay seeing how every customer fights with them I felt really bad for them, what a nasty and tough position they are in. 36 parking spots only for a hotel with 300+ rooms 😂 yes their life is hell. To that I extend my gratitude and appreciation to all the valet team, and I shall name them one by one: Mr. Aamer, Mr. Ganesh, Mr. Pir, Mr. Yar and finally Mr. Saleem the least friendliest person among them but that night every guest was pushing him left right and centre. Well done boys keep it up and be patient, I really don't envy you guys at all 😂

Last but not least, Mr.Nakash, thank you for making my stay pleasant good Sir, it was an honour to stay at your hotel. My regards to the rest of the reception team: Mr. Roshan, Miss Madona, Mr. Sofiane. And of course the security team, especially Mr. Gabriel, Mr Atef, Mr Essam, and finally Mr Salam or Sharif from Uganda (don't remember his name exactly, a young well-spoken gentleman, spoke Arabic fluently, met him the first three days of my stay), very pleasant and always greet me with a smile when they see me.

Thank you guys for an interesting experience. Overall loved it but the start was a bit bumpy; just got God's sake please work on your breakfast, I am not putting down the Chef team or undermining their ability to cook, I am sure they are all lovely, talented and they have a lot to show for but maybe the hotel budget dictated such quality hence my message goes out to the hotel management and not the cooking team.

P.S. the smell outside, I know it's not your fault but God help you this has got to be fixed I am sure you have raised this issue with Dubai's municipality more than once as all the area suffers from the sewer smell at night and early in...

The rooms were spotless, and every surface gleamed. The housekeeping team refreshed the room daily, and it always felt brand new.”

“Housekeeping went above and beyond, even folding clothes I left out and organizing my toiletries. I’ve never experienced such thoughtful service.”

“Each day, the cleaning was impeccable. Even during busy times, the standards never slipped, showing their dedication to excellence.”

“I needed extra towels and toiletries late at night, and housekeeping delivered them within minutes. Their efficiency is unmatched.”

“From the crisp linens to the fresh floral scent in the room, everything about the environment felt inviting and pristine.”

“They cleaned every nook and cranny, including under the bed and behind furniture, which most hotels tend to overlook.”

“The team followed eco-conscious cleaning protocols, ensuring the room was immaculate while conserving resources.”

“Housekeeping staff were always polite and discreet, ensuring my comfort without disturbing my privacy.”

“I requested hypoallergenic bedding, and housekeeping ensured everything met my needs without any hassle.”

“Finding a handwritten thank-you note and beautifully folded towels made me feel like a valued guest.”

“Even when I left my room late in the morning, housekeeping always had it ready and refreshed by the time I returned.”

“Traveling with kids is tough, but housekeeping ensured the room was safe and tidy, even arranging the kids’ toys “Our group booked several rooms, yet the housekeeping team maintained exceptional standards for all of them.”

“The in-house laundry service returned my clothes fresh, perfectly folded, and right on time.”

“I accidentally spilled coffee on the bed, and housekeeping arrived immediately to change the linens and clean up without hesitation.”

Daily sheet changing Clean and Brite curtain Thank alot Mr.Phyo Thant Oo and Enoch from...

I recently had the pleasure of staying at the Premier Inn Dragon Mart with a group of 30 guests for a wedding, and the experience was nothing short of exceptional! The staff went above and beyond to ensure our large group was well taken care of, making the wedding festivities even more enjoyable.

Front Office Experience: A heartfelt thank you to Nakash, Fiyana, Saudia, and Soufiane for their incredible support during the check-in and check-out process. Managing a group of this size can be challenging, but their efficiency, professionalism, and welcoming attitude made it seamless. They were always ready to assist with any request, ensuring everyone in our group felt valued and comfortable.

Restaurant Service: The restaurant team was equally impressive. Emiel, Abhijith, and Jiyas deserve special recognition for their exceptional service. Catering to a group of 30 is no small feat, but they managed it with grace and enthusiasm. The meals were served promptly, and they accommodated our diverse needs with a smile, making every dining experience enjoyable and stress-free.

Valet Service: A special mention to Aamir and Ganesh from the valet team, who provided an outstanding experience. They were quick, efficient, and always friendly, ensuring smooth arrivals and departures for our group. Their professionalism in handling of our vehicles added an extra layer of convenience and ease, which was especially appreciated during the busy wedding schedule.

The rooms were spotless, comfortable, and perfectly suited for our group. The hotel’s proximity to Dragon Mart was also convenient, allowing our guests to explore the area with ease.

Overall, the Premier Inn Dragon Mart played a significant role in making our wedding celebrations smooth and memorable. I highly recommend this hotel for group stays and special occasions. A big thank you to the entire team for their dedication and exceptional...