Vintage Grand Hotel — Hotel in Dubai

I will not advise anyone to stay here again. I have been living in this hotel for more than 3 years and until recently everything was great, of course there were minor disputes, but overall everything was good.

but in the last months everything is terrible. for example a month ago they closed the pool for repairs (although they could have done it in another season, but that's not the point). after closing the pool, they sent us to a neighboring hotel to swim, me pregnant with my 3 year old son, and in that pool it smelled of rotten fish, dirt everywhere, and in addition I, pregnant, fell because of wet tiles, good thing God saved me. we were not warned about the conditions in that pool, and the employees of our hotel did not even go to see where they send their guests) I would never go into that pool, but my child screamed and yelled that he wanted to swim.

and yesterday we came back late at 22:00 to the hotel, and I saw that the shop was closed. when I went into the room, I found that we had run out of water. my 3 year old son was very thirsty. I called the housekeeping to ask for bottles of water, since no one warned me that the shop had been moved to another room and I thought that I would not be able to buy water. so because of this bottle of water, all my nerves were frayed late at night, they called back 4 times to say that they do not provide water in the apartments. when they closed the pool and sent us to a rotten pool at another hotel, I did not ask for a refund for swimming in the pool, which is included in the payment of my contract. you know what? I will tell everyone what you are and how terrible your hotel is. just recently i thought that this is the best hotel, but alas. you do not respect your guests, especially those who live here for a long time. i don't know what influenced the bad changes, but you are not worth the stars that you have given yourself

You are so petty that you almost died for a bottle of water that I asked for for the baby. And I, pregnant, went down to the reception to find out where the store is now to buy water. And after all the scandal you sent me 2 bottles of water, as if I can't afford to buy it. You do not respect guests, you humiliate them. although before, in rare cases I asked for water and the workers sent it to us, for example if it was late to go down to the store. if you have rules, stick to them from the start, but do not forget to remain humane and do not forget about conscience. a bottle of water costs 1 dirham, it was not difficult for me to buy it yesterday, but with your attitude you showed your cheapness

SHAME ON YOU

we are moving from here soon as i am disappointed in this hotel which i loved so much before. despite the terrible service i want to thank the guy who cleans our room 401 and i want to thank the staff who always helps to carry bags and shopping to the room. you are wonderful i wish you all...

As a guest who has stayed at your property for almost two years, I have generally tried to avoid complaints and remain patient. However, recent experiences have made it difficult to continue doing so. I would like to highlight a few issues I’ve encountered, in the hope that they will be addressed to meet the standards expected of a 5-star hotel:||Subpar Food Service:|I ordered a pizza with specific toppings, and the result was quite disappointing. The pizza had minimal toppings—just one piece of pepperoni per slice—and lacked in both taste and presentation. Upon showing this to the staff, I was told this was the "standard presentation." However, after a brief conversation, I received a call offering apologies and a fruit basket or juice. While I appreciate the gesture, what I had expected was a simple offer to replace the pizza with something that better meets the quality of your establishment. My intention in raising this issue was not to receive compensation, but to ensure the service lives up to the 5-star standard.||Spa Experience:|During a visit to your spa, I intended to enjoy a massage. The therapist I had a great experience with was on vacation, and when I asked about an alternative therapist, I was told to "come back on 22 Sept" because I had an experience with that particular lady. The team missed an opportunity to recommend other available staff. Instead of trying to win over a returning client, I was made to feel as though my business was being pushed away, with a dismissive response and an unwelcoming attitude.||Guest Security:|I had a guest visit me recently. According to the hotel's security policy, I assume all guests must register before entering. However, my guest and I walked in without being stopped by security, even though they clearly saw us. I then received a call to come downstairs and register the guest, causing unnecessary inconvenience. This inconsistent enforcement of security measures is concerning, both for guest safety and for ensuring smooth operations.||Housekeeping Standards:|Despite providing clear instructions, the cleaning services continue to be below par. Personal items are moved and not returned to their original places, and the overall standard of cleaning does not reflect that of a 5-star property.||Unequal Treatment of Guests:|I’ve observed inconsistency in the way guests are treated across departments—whether it’s concierge services, room services, or general guest interactions.||Sharing of Sensitive Information:|Lastly, I’ve noticed that some staff members are sharing details with guests that should remain confidential. This behavior compromises the professionalism expected from a property of this caliber.||I am bringing these issues to your attention not to seek compensation, but to encourage the team to uphold the high standards expected of a luxury hotel. I hope these concerns will be addressed promptly and...

As a guest who has stayed at your property for almost two years, I have generally tried to avoid complaints and remain patient. However, recent experiences have made it difficult to continue doing so. I would like to highlight a few issues I’ve encountered, in the hope that they will be addressed to meet the standards expected of a 5-star hotel:

Subpar Food Service: I ordered a pizza with specific toppings, and the result was quite disappointing. The pizza had minimal toppings—just one piece of pepperoni per slice—and lacked in both taste and presentation. Upon showing this to the staff, I was told this was the "standard presentation." However, after a brief conversation, I received a call offering apologies and a fruit basket or juice. While I appreciate the gesture, what I had expected was a simple offer to replace the pizza with something that better meets the quality of your establishment. My intention in raising this issue was not to receive compensation, but to ensure the service lives up to the 5-star standard.

Spa Experience: During a visit to your spa, I intended to enjoy a massage. The therapist I had a great experience with was on vacation, and when I asked about an alternative therapist, I was told to "come back on 22 Sept" because I had an experience with that particular lady. The team missed an opportunity to recommend other available staff. Instead of trying to win over a returning client, I was made to feel as though my business was being pushed away, with a dismissive response and an unwelcoming attitude.

Guest Security: I had a guest visit me recently. According to the hotel's security policy, I assume all guests must register before entering. However, my guest and I walked in without being stopped by security, even though they clearly saw us. I then received a call to come downstairs and register the guest, causing unnecessary inconvenience. This inconsistent enforcement of security measures is concerning, both for guest safety and for ensuring smooth operations.

Housekeeping Standards: Despite providing clear instructions, the cleaning services continue to be below par. Personal items are moved and not returned to their original places, and the overall standard of cleaning does not reflect that of a 5-star property.

Unequal Treatment of Guests: I’ve observed inconsistency in the way guests are treated across departments—whether it’s concierge services, room services, or general guest interactions.

Sharing of Sensitive Information: Lastly, I’ve noticed that some staff members are sharing details with guests that should remain confidential. This behavior compromises the professionalism expected from a property of this caliber.

I am bringing these issues to your attention not to seek compensation, but to encourage the team to uphold the high standards expected of a luxury hotel. I hope these concerns will be addressed promptly and...