OYO Cavehill Castle Guest Accommodation — Hotel in Belfast

I booked Amy’s Guest House through booking.com back in March for Saturday 23rd of June as I had just gotten tickets for a festival so I booked accomodation to ensure I had somewhere to stay. My booking was confirmed and I hadn’t heard anything up until I received a call on Saturday 16th of June, one week before I was due to stay, to say that they were overbooked and that we could not stay there. I was told that they would look for somewhere else for us to stay and that they would get back to us. I still hadn’t heard from them on Monday 18th of June so I rang booking.com who were more than happy to help and who were shocked at what had happened. Amy’s Guest House then rang back after I had contacted booking.com to say that they now had a room available for us after we had already sorted other accomodation. This is absolutely shocking behaviour from a business and I believe if I hadn’t contacted booking.com I wouldn’t have heard from Amy’s Guest House again. I would definitely say to stay clear of here if you don’t want to have to change your accomodation a week before you’re supposed to stay there after having it booked for 3 months previous! Very...

Twin room booked for two females aged 40+.||Booking made through booking.com and confirmation received.||On arrival a man answered the door; he said he wasn't the owner but was helping out.||He said we were scheduled to have a double room and i confirmed this was inaccurate as a twin room had been booked. He then blamed booking.com for error (not correct as I had booking with me) and proceeded to offer us a room with bunk beds which I refused.||We did get a double and single room for same price but very disorganised. The man apologised and called himself a "disaster" so not a great start.||The bedrooms and beds were clean but the whole place very dated.||Close to city centre and bus stop across the road. Bus takes 10 minutes to city maximum.||I cannot comment on breakfast as we chose not to eat there.||Rooms have tea/coffee facilities however no hairdryer as stated on description.||Shower/toilet ensuite is adequate but very small; towels...

I was travelling by myself and looking for a place for one night not far from Belfast centre that offered private bathroom and breakfast and was inexpensive. Amy’s Guest House achieved all that ! ||Parts of it are well worn, and this is an old building in any case, but it was clear that the owners keep it clean and my bed quality was good. Ample towels, toiletries, kettle, working TV, etc all provided in the room, plus I had a shelf with some interesting books to read if you have a spare moment ! ||Breakfast is a DIY affair, which again didn’t bother me and things were clearly marked. I arrived quite late for a guest house (10.30pm) but that was no problem to agree up front. I had booked at quite short notice through Booking.com and the guest house said they hadn’t received payment yet. Again, when I showed my notification that payment had been made there was no fuss. Helpful people run the place. ||I...