Roydon Marina Village — Hotel in Epping Forest

I booked lodge 6 from 5th till 8th Aug 24 with my son and dog. The lodge is outwardly very pleasant and comfortable. Unfortunately we encountered heavy paranormal activity in this lodge. There was banging of the wardrobe doors in the master bedroom while we were all in the kitchen area on the second night. Three loud bangs. My swimming costume was moved to behind the curtain from where I left it in the ensuite. My phone lost charge and was glitching constantly. The plug sockets worked and then didn't. The hob turned itself on again after I had used it. Then the real terror began on the last night. The door to the broom cupboard opened on it's own while we were in bed (we slept in the twin room as I was too worried to sleep separately after the wardrobe banging). After a restless night and the dog pacing and wining in the lounge, I woke to find all the kitchen cupboards open!!! I said, right we are leaving to my son. We stayed together and frantically packed everything up. We went into the master bedroom together and saw all the drawers had been opened and the wardrobe doors opened too during the night. We went back to the twin room together after being in the Master bedroom, and all the drawers had been opened in the bedside cabinets, the wardrobe was open fully and the cabinets under the sink were open, all while we had been in the master bedroom! We never used any of cupboards or wardrobes and had kept our belongings in our own bags during the stay. As were were leaving, still stood together as we were terrified, I placed all our belongings in the porch and my son said ' Oh my god, the broom cupboard handle is moving, the door is opening again'. We ran out of that place so fast. Also the hot tub was so hot, it never lost temperature even though we kept the cover off, so we couldn't really use it comfortably. We have never ever experienced poltergeist activity before. This has truly...

I booked lodge 6 from 5th till 8th Aug 24 with my son and dog. The lodge is outwardly very pleasant and comfortable. Unfortunately we encountered heavy paranormal activity in this lodge. There was banging of the wardrobe doors in the master bedroom while we were all in the kitchen area on the second night. Three loud bangs. My swimming costume was moved to behind the curtain from where I left it in the ensuite. My phone lost charge and was glitching constantly. The plug sockets worked and then didn't. The hob turned itself on again after I had used it. Then the real terror began on the last night. The door to the broom cupboard opened on it's own while we were in bed (we slept in the twin room as I was too worried to sleep separately after the wardrobe banging). After a restless night and the dog pacing and wining in the lounge, I woke to find all the kitchen cupboards open!!! I said, right we are leaving to my son. We stayed together and frantically packed everything up. We went into the master bedroom together and saw all the drawers had been opened and the wardrobe doors opened too during the night. We went back to the twin room together after being in the Master bedroom, and all the drawers had been opened in the bedside cabinets, the wardrobe was open fully and the cabinets under the sink were open, all while we had been in the master bedroom! We never used any of cupboards or wardrobes and had kept our belongings in our own bags during the stay. As were were leaving, still stood together as we were terrified, I placed all our belongings in the porch and my son said ' Oh my god, the broom cupboard handle is moving, the door is opening again'. We ran out of that place so fast. Also the hot tub was so hot, it never lost temperature even though we kept the cover off, so we couldn't really use it comfortably. We have never ever experienced poltergeist activity before. This has truly...

I recently stayed for two nights, and unfortunately, my experience was far from what I expected. Upon check-in, I was informed that due to a technical issue, I was being upgraded to a luxury lodge. However, the situation quickly went downhill from there.

The upgrade turned out to be a double-edged sword – while I was placed in a better accommodation, I was treated like an inconvenience for it. Despite the upgrade, I was told that because of the lower room rate I had paid, I couldn’t access all the amenities of the lodge. This seemed completely unfair and confusing.

When I politely inquired about the restrictions, my attempt to resolve the situation was met with unnecessary hostility. Security was sent to my lodge to confront me, and I was subjected to a very uncomfortable interaction with a security officer, who threatened me with a body camera and a warning that everything I said and did was being recorded. This overbearing approach left me shaken and deeply distressed. A single girl staying on her own.

I came to this establishment expecting a relaxing experience, but instead, I was made to feel unsafe, unwelcome, and uncomfortable in the accommodation that was supposed to be an upgrade. The entire situation was exacerbated by the complete lack of empathy and professionalism from staff, both at reception and security.

I’ve submitted a formal complaint, but it seems that the management is unwilling to address my concerns. It’s clear that my experience wasn’t an isolated one, as I’ve seen other reviews reflecting similar issues. It’s unfortunate that such a beautiful location is marred by such poor service and treatment of guests.

If you're considering staying here, I highly recommend you think twice. I sincerely hope that management will take customer feedback seriously and train their staff on how to treat guests with respect and courtesy.

Avoid if you want a pleasant and...