Blanco's Hotel — Hotel in Great Britain

I've been trying to get a response to my complaint for over a year. I was promised it being escalated but ever since then I have been ignored:

We were highly disappointed and upset by the service received at your hotel for the reasons set out below, and are seeking a full refund.

We arrived at 16:30, 1.5 hours after the 15:00 check in time. We were told that the room was not ready, which was highly frustrating after a day of travelling and desire to relax in our room. We were told that it would be 10 minutes at most and that we would be told when it was ready. After not hearing by 16:47, I asked at the desk. I was told the room was now ready. This was further unacceptable as we were told that somebody would tell us once it was ready but we were forgotten about. This created an extremely anxiety inducing situation whereby I was forced to go to the desk and chase up the matter which had already been actioned and for which I had been told that somebody would notify us. This made me feel anxious, silly, and uncomfortable. Not the start to be expected from a hotel stay. The check in experience is supposed to be crucial for guests and it fell very short. Our card didn’t work either and I had to go and get this resolved too, further adding to the highly frustrating experience.

In the room, the duvet cover was multiple sizes too big for the duvet. This made the bedding uncomfy and awkward. I asked about this and was told this is common practice at Blanco’s apparently, with whatever combinations of duvet and bedding being used even if they don’t match.

The spare duvet in the room’s cupboard was not properly folded and was stuffed messily - pointing towards a rush job of turning the room over. This made us question the cleanliness and caused further upset.

In addition, there was a dead wasp in the windowsill area. Clearly, the room had not been properly cleaned, and this was highly disappointing and fell short of basic expectations. This was our first visit to the hotel and area, and we had looked forward to an enjoyable experience. It is unfortunate that these issues arose and prevented this.

There was black seal in the bathroom that was old and not cleaned. Again, unacceptable.

The bathroom extractor fan was not functioning correctly. It was very noisy and kept thudding, as it was seemingly hitting something whilst rotating. Everything should be in fully working order, as a basic expectation.

I hope you can take some time to reflect upon the points raised here, and put in place measures to prevent recurrences of such issues...

A group of work colleges were going on a night out. I decided to book a room rather than have to travel back to Swansea late at night.

I booked a saver’s package which consisted of a double room, dinner in the restaurant and a complimentary bottle of wine.

I arrived before check in and staff were welcoming and friendly. Staff allowed me to drop my case off so I could go off to do a spot of shopping before check in.

Check in process was easy and straight forwards. The lift was broken and whilst this was not an issue for me it would have been a significant Barry for less able bodied guests or disabled guests.

Room was clean and tide, but on closer inspection, noticed a few issues. I point these out only so that the hotel can address them.

Moving into the en-suite it was spotless, ample amount of towels supplied as well as complementary shower gel, shampoo, shower caps and sanitary disposal bags.

There was a reasonable sized bath with overhead shower. There was also a non slip bath mat provided as well.

During my time in the restaurant, I observed that the staff were very attentive to diners and guests.

I trust that the Hotel staff are well trained to the standard of the hotel and good at their jobs.

NONE of the issues I point out had any bearing or impact on my stay. I do NOT go looking for faults, I don’t wipe my fingers over the tops of doors looking for dust. I’m just an observant person!!

Dust on lamp shade above the bed Bedside lamp (left hand side) not working Brownish fluid stain on wall by bed (left hand side) Damage to plaster on wall Dust clogged in bathroom extraction vent

All issues were in Room 53 on second Floor.

In summary

Exultant staff attitude Outstanding customer service Knowledgeable staff Room clean to a high standard Food well cooked and well presented

I would recommend this hotel to people and I will stay here again when the...

Our recent visit to Blanco's restaurant in Port Talbot was nothing short of disappointing and disheartening. We had been looking forward to a nice family dinner, but what transpired during our time there left us with a bitter taste.

As we settled in with our three-year-old son, we couldn't help but notice how the restaurant owner's attitude toward us changed. It wasn't long before he approached our table, a stern expression on his face. He told us that our son's laughter and chatter were deemed too loud for the establishment.

To our surprise, the owner explained that there was a "special guest" at another table, insinuating that our son's behavior was unacceptable in the presence of this VIP. This accusation was not only unfounded but also delivered in a condescending and rude manner.

The owner's approach left us feeling humiliated and unwelcome. We couldn't believe that our son's innocent joy could be met with such disdain. It was as if families with young children were not welcome at Blanco's.

Disheartened and disgusted by this encounter, we made the difficult decision to leave the restaurant, cutting short what should have been an enjoyable family meal. Our evening was ruined, and our perception of Blanco's was forever tainted by this unpleasant experience.

In conclusion, our visit to Blanco's restaurant was marred by a shocking lack of hospitality and understanding. We sincerely hope that the management reevaluates their approach to customer service, especially when it comes to families with children. No one should have to endure such a humiliating experience when simply trying to enjoy a...